Nicole Stella
@nicolestella
Customer-focused support specialist with 3+ years improving satisfaction and reducing escalations.
KenyaWhat I'm looking for
I am a customer support and success specialist with 3+ years helping clients resolve issues, navigate digital platforms, and maximize product value. I combine strong communication, behavioral psychology training, and practical troubleshooting to build trust, reduce frustration, and maintain a 95% customer satisfaction rate.
My experience includes front-line support via phone and WhatsApp, coordinating with operations to reduce order errors, creating FAQ content to streamline repetitive inquiries, and providing empathetic counseling and de-escalation techniques in community and university settings.
Experience
Work history, roles, and key accomplishments
Customer Support Associate
Valpa Steelworks
May 2025 - Present (1 year 1 month)
Provided front-line customer support via phone and WhatsApp, resolving order, delivery, and product-specification inquiries and maintaining a 95% customer satisfaction rate while coordinating with operations to reduce order errors.
Education
Degrees, certifications, and relevant coursework
United States International University - Africa
Bachelor of Arts, Psychology
2019 - 2023
Grade: 3.64
Activities and societies: Volunteer Counselor, USIU Psychology Department (2023-2024); Counselor at Finding Me Community (2024-2025)
Completed a Bachelor of Arts in Psychology with a GPA of 3.64, focusing on counseling and client support practices.
Availability
Location
KenyaAuthorized to work in
Job categories
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