NSNicole Stella
@nicolestella
Customer-focused support specialist with 3+ years improving satisfaction and reducing escalations.
KenyaWhat I'm looking for
I am a customer support and success specialist with 3+ years helping clients resolve issues, navigate digital platforms, and maximize product value. I combine strong communication, behavioral psychology training, and practical troubleshooting to build trust, reduce frustration, and maintain a 95% customer satisfaction rate.
My experience includes front-line support via phone and WhatsApp, coordinating with operations to reduce order errors, creating FAQ content to streamline repetitive inquiries, and providing empathetic counseling and de-escalation techniques in community and university settings.
Experience
Work history, roles, and key accomplishments
Customer Support Associate
Valpa Steelworks
May 2025 - Present (8 months)
Provided front-line customer support via phone and WhatsApp, resolving order, delivery, and product-specification inquiries and maintaining a 95% customer satisfaction rate while coordinating with operations to reduce order errors.
Education
Degrees, certifications, and relevant coursework
UAUnited States International University - Africa
Bachelor of Arts, Psychology
2019 - 2023
Grade: 3.64
Activities and societies: Volunteer Counselor, USIU Psychology Department (2023-2024); Counselor at Finding Me Community (2024-2025)
Completed a Bachelor of Arts in Psychology with a GPA of 3.64, focusing on counseling and client support practices.
Availability
Location
KenyaAuthorized to work in
Job categories
Interested in hiring Nicole?
You can contact Nicole and 90k+ other talented remote workers on Himalayas.
Message NicoleFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
