At Corneliani, I led the implementation of PLM software across eight apparel departments as part of a digital transformation programme. I organized project meetings, aligned stakeholders, and set deadlines to keep implementation activities on schedule.
I also designed and delivered training for over 400 employees within two months, creating technical documentation and user guides. I redesigned the “Made To Measure” service, improving customer satisfaction by four NPS points in six months.
At Monteluna, I managed workload allocation for a team of five and set team capacity to 80%, reducing weekly overtime by 20%. I redesigned the Monday.com project tracking board and consolidated client request channels into one workflow.
At VELUX, I redesigned CRM segmentation and partner engagement strategies, contributing to a 15% increase in product utilization. I also coordinated loyalty and partner engagement initiatives across four EU markets, increasing customer retention by 12%.
