Nicole Hanke

Prepare loan documents for department closings using LaserPro and SBA Lending Solutions, incorporating required SBA language and approved loan terms. Review credit approvals and commitment letters; audit files and maintain closing checklists to track requirements under applicable SBA SOPs and internal credit policies.

Managed loan closing requirements from credit approval through funding, communicating outstanding conditions to borrowers, escrow agents, and third-party providers. Conducted file audits and coordinated loan-specific due diligence, including eligibility verification, title and lien review, insurance requirements, and E-Tran submissions.

Reviewed loan packages from Business Development Officers and obtained borrower documentation before submission to credit analysts for underwriting. Ordered credit reports, flood determinations, SAM searches, CAIVRS checks, and tax transcripts; coordinated legal and escrow due diligence, including title, zoning, background, and lien reviews.

Supported SBA Account Executives and BDOs, serving as a primary liaison with borrowers to obtain documentation and maintain relationships throughout the lending process. Prepared closing checklists, communicated outstanding requirements, and maintained SBA commercial loan, deposit, and servicing files in accordance with institutional policies and applicable regulations.

Provided administrative support to Commercial Banking Officers and served as a liaison with borrowers to support communication and ongoing relationships with an emphasis on commercial lending. Processed commercial loans and deposits and maintained servicing files in accordance with credit union policies, procedures, and state and federal regulations.

Onboarded and trained Legal Specialists on department procedures and daily operations. Developed, maintained, and updated training materials, manuals, and standard operating procedures.

Reviewed legal documents for accuracy and completeness prior to court filing and notarized signatures on legal documents. Identified and communicated gaps in policies, procedures, and processes.

Earned a Paralegal Certificate from Anoka-Ramsey Community College.

Earned an A.A.S. in Marketing, Management, and Sales from Lake Area Technical Institute.