Mahdi User

Owns and manages the product backlog, translating business requirements into user stories and acceptance criteria. Leads the product development lifecycle from discovery through release and continuous improvement.

Developed detailed project plans and timelines, monitored progress, and mitigated risks to ensure successful delivery of high-reliability system updates and technical integrations. Facilitated Kanban flow and Scrum ceremonies.

Coordinated work between development and integration teams, anticipated pipeline risks, and prioritized tasks through skill matching. Mentored team members and promoted structured SOPs to improve delivery efficiency.

Executed strategic plans from the planning department, ensuring technical requirements and release milestones were met. Supervised design and admin officers, and collaborated with QA and design teams to manage feedback loops.

Developed applications using Oracle APEX, contributing to frontend basics and backend logic. Wrote and optimized PL/SQL code to support business processes and ensured data integrity and security.

Maintained and monitored project plans and schedules, prepared technical status reports and presentation materials, and ensured project deadlines were met. Created a project management calendar for achieving goals.

Gathered information on assigned clients, contacted clients to understand requirements, and ensured prompt and accurate responses to queries. Built strong client relationships and reported on account status.

Completed the UNDP Youth Leadership Program.

Bachelor Degree in Computer Science from Haigazian University in Beirut, Lebanon.

Bachelor Degree in Public Administration from the American University of Beirut in Beirut, Lebanon.

Completed a certificate in Responsive Web Design from Haigazian University.

Completed CS50X Introduction to Computer Science, an online course offered by Harvard University.