Nicola Gramaticu
@nicolagramaticu
Head of Amazon & Ecommerce at Topconcierge.ai, building an AI concierge and scaling Amazon brands from $6.5M to $15M.
RomaniaWhat I'm looking for
At Topconcierge.ai, I’m building an AI concierge that turns marketplace orders into ongoing customer relationships. I designed its post-purchase flow—from QR insert to customer club and AI support—based on my experience operating Amazon brands and seeing customer relationships end after delivery.
At Prodigy Media Inc., I owned strategy, operations, and P&L for a multi-brand Amazon portfolio in restricted categories, delivering ~$970K in net profit at a 29.75% net margin in the final full year. Previously, at Epoch Brands, I scaled a brand from $6.5M to $15M in annual revenue and built a supplements brand to a $3.5M annual run rate.
Experience
Work history, roles, and key accomplishments
Building an AI concierge that turns marketplace orders into ongoing customer relationships — addressing the retention gap every Amazon seller faces when the marketplace owns the customer.
• Designed the product from direct operator experience running Amazon brands, where high customer acquisition cost produced no retained relationship
• Built the post-purchase flow: QR insert → customer club → AI
General Manager for a US Amazon brand portfolio spanning ~10 brands across intimate wellness, supplements, and personal care — among Amazon's most heavily restricted and compliance-sensitive categories. Owned strategy, operations, and P&L end to end, working remotely from the EU.
• Managed a portfolio operating at up to $20K/day — a $7.3M annual run rate — across 60+ active SKUs and ~140,000 orde
Managed marketplace strategy and execution for a multi-brand Amazon portfolio.
• Scaled one brand from $6.5M to $15M in annual revenue in under 12 months
• Built a supplements brand from launch to a $3.5M/year run rate in 18 months
• Achieved a 95% success rate across Amazon keyword ranking campaigns, driving visibility and organic sales growth
• Owned listing optimization, launch strategy, adver
Co-founded and ran a boutique Amazon agency serving 7- and 8-figure sellers.
• Built the agency's proprietary keyword ranking methodology, delivering a 95% success rate across 500+ ranking campaigns
• Led client strategy across product launches, re-ranking, and listing optimization for high-competition categories
• Developed TOS-compliant product seeding and feedback processes
• Managed client re
Launch specialist within Thrasio's central launch function, working across the aggregator's acquired brand portfolio. Engaged via 3-BG.
• Launched and ranked 300+ SKUs, building ranking strategies and defending positions post-launch
• Created the SOPs that standardized launch execution across teams and accounts
• Built and onboarded team members into the launch process
• Partnered with Advertisin
Monitored clinical trials for one of the world's largest contract research organisations.
Education
Degrees, certifications, and relevant coursework
43 Ideas for Starting a Side Business
Nov 2021
Overcoming Obstacles to Leading with Confidence
Dec 2021
BigCommerce Essential Training
Nov 2021
Helium 10
Amazon FBA Helium 10 - Freedom Ticket
Nov 2021
Creating a Business Plan
Nov 2021
Business Analysis for Project Managers
Nov 2021
Business Analytics: Sales Data
Nov 2021
Collaboration Principles and Process
Nov 2021
Excel Modeling Tips and Tricks
Nov 2021
Creativity at Work: A Short Course from Seth Godin
Nov 2021
Critical Thinking and Problem Solving
Nov 2021
Critical Thinking for Better Judgment and Decision-Making
Nov 2021
Ecommerce: Scoping Projects
Nov 2021
Excel Essential Training (Office 365/Microsoft 365)
Nov 2021
How to Perform Business Analysis in a Virtual Environment
Nov 2021
Helium 10
Freedom Ticket 3.0
Nov 2021
Google Docs Essential Training
Nov 2021
How Blockchains Will Change Business
Nov 2021
How to Make Strategic Thinking a Habit
Nov 2021
Inventory Management Foundations
Nov 2021
University of Bucharest
Bachelor of Science - BS, Environmental Science
2006 - 2010
Tech stack
Software and tools used professionally
Availability
Location
RomaniaAuthorized to work in
Salary expectations
Social media
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