nickola simpson

• Security role mapping for job functions and creating a comprehensive security roles
dictionary
• Collect business requirements from HR subject matter experts for the HR system
changes and translate them into actionable items
• Draft clear and structured business requirements documentation to support HR
technology enhancements
• Create test cases based on provided business requirements and execut

Served as an Orientation Leader at Benedict College, assisting with orientation activities and supporting new students.

Served as a Student Ambassador for internXL, representing the organization and promoting its programs.

Provided tutoring services through Knack, assisting students with their academic needs.

Designed and developed an interactive Appliance Lifetime Calculator & Budgeting Tool using HTML, CSS, and JavaScript. Conducted research on appliance lifespans and costs, and updated RiseUp's WordPress website to enhance user experience.

• Designed and developed an interactive Appliance Lifetime Calculator & Budgeting Tool using HTML, CSS, and JavaScript to help homeowners plan and save for future replacements.
• Conducted detailed research on the lifespan and replacement costs of 20+ household appliances and home structures, ensuring accurate and user-friendly budgeting features.
• Updated and maintained RiseUp’s WordPress webs

• Conducted research on hazardous materials transport and accident risk using federal accident data (NHTSA).
• Utilized Python libraries (Pandas, XGBoost, Plotly) to clean data, build machine learning models, and visualize results.
• Applied XGBoost for classification and Bayesian Networks for probabilistic risk assessment.
• Identified high-risk corridors and incident patterns based on locatio

Developed and implemented test cases in XML and C# to validate the functionality of other software components.
• Enhanced code reliability by conducting comprehensive testing, identifying bugs, and optimizing existing code.
• Collaborated with team members to ensure code compliance with industry standards and best practices.

● Maintained customer satisfaction by tracking manpower levels and staff budgets to manage costs and monitored customer queues and call volumes using Microsoft excel, cisco unified intelligence center, and infinite campus portal, which identify staffing shortages by 10%.
● Established consistency by forecasting long-term and short-term headcount requirements for budget planning and service level c

Provided customer service support, handling customer inquiries and resolving issues.

Specialized in sales, promoting products and services to customers.

Handled collections activities, contacting customers to recover outstanding payments.

● Built clientele by effectively troubleshooting and analyzing diverse cell phone models and operating systems using hard and soft skills, which lead to the improvement of customer satisfaction by 10%.
● Long-term customer relationships were established by explaining complex technical issues to customers in a simple manner, which resulted in an 8% increase in the accuracy of the time frame for cel

Provided cellphone repair and reprogramming services, ensuring timely and reliable service.

Activities and societies: President Scholar, Honors Student, CFA Scholar, ColorStack Member, RTC Member, CodePath Scholar, SC Chambers Of Commerce STEM Program member

Pursuing a Bachelor of Science in Computer Science at Benedict College, expected to graduate in May 2026.