abigael mokeira

I am a dedicated Quality Analyst with hands-on experience monitoring customer interactions across calls, email, and chat to ensure top-tier service and adherence to quality standards. I leverage data analysis, auditing, and coaching to identify trends, close process gaps, and implement measurable quality improvement initiatives.

Previously I worked as a Customer Service Representative, resolving complaints, processing transactions, and gathering customer feedback to inform service enhancements. My background also includes an attaché role where I supported environmental impact assessments, safety management, and data collection for sustainability projects.

I bring strong skills in quality assurance, customer service, communication, problem-solving, data analysis, and teamwork, and I am committed to continuous improvement and collaborative approaches that enhance customer experience and operational performance.