Niall Worwood
@niallworwood
I resolve complex DACH billing queries using precise financial data analysis.
IrelandWhat I'm looking for
At UPS Ireland, I resolve 30+ daily billing queries across DACH and EU markets, manage high-value Finance & Invoice Flow cases, and maintain invoice and master-data accuracy below a 1% error rate. I built Excel tracking tools that reduced turnaround times on complex queries by multiple working days.
Previously, I supervised a 12-person hospitality team in Hamburg, handling operations, reconciliations, and onboarding. I bring fluent German, native English, and practical experience collaborating across Accounting, Customer Service, and Operations.
Experience
Work history, roles, and key accomplishments
Investigated and resolved 30+ billing queries daily across the DACH region, managing high-value Finance & Invoice Flow cases and executing accounting tasks with an error rate below 1%. Built Excel tracking tools and collaborated with cross-functional teams, leading to an internal promotion to the DACH Area Team.
Supervisor & Bartender
The Irish Rover Pub & Restaurant
Aug 2018 - Jan 2025 (6 years 5 months)
Led and coordinated a team of 12 servers in a high-volume pub setting, managing task delegation, service quality, and daily operations. Handled order processing, payments, and reconciliations with zero discrepancies, and mentored new team members reducing ramp-up time by 30%.
Production Assistant
Cheeky Pies
Aug 2021 - May 2022 (9 months)
Adhered to production procedures to ensure quality and consistency, and supported food truck transactions and efficient daily operations.
Education
Degrees, certifications, and relevant coursework
German Red Cross
Certificate, First Aid
2021 - 2022
Completed First Aid Training.
Bray Institute of Further Education
Certificate, Computer Systems & Networks
2017 - 2018
Completed a Certificate in Computer Systems & Networks.
Tech stack
Software and tools used professionally
Availability
Location
IrelandAuthorized to work in
Job categories
Skills
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