Nhan Nguyen

Sourced high-demand second-hand inventory by researching market trends and negotiating with suppliers. Streamlined customer service workflows, increasing user satisfaction by 30%, and managed core business operations including product curation and pricing.

Managed end-to-end QA inspections for high-profile US clients, enforcing international manufacturing and compliance standards. Conducted pre-shipment testing and partnered with production teams for root cause analysis.

Managed high-value B2C client accounts, driving repeat purchases and long-term retention through proactive support. Handled end-to-end purchasing workflows from client needs to order fulfillment and payment coordination.

Evaluated English AI-generated content for LLMs, ensuring high language accuracy, logical consistency, and quality standards. Applied attention to detail to identify subtle errors and edge cases to optimize model performance.

Engaged with shoppers to identify needs, offer tailored product advice, and resolve inquiries. Coordinated with stockroom operations to manage inventory flow and ensure product availability.

Currently pursuing a Bachelor's degree in International Business at Open University, with expected completion in the future.

Completed three years of study in Finance and Banking at Ton Duc Thang University.