Tâm Nguyễn

Managed end-to-end sourcing and order operations for U.S. and international customer accounts, covering quotation, product development, sampling, production, quality inspection, shipping, documentation, and after-sales follow-up. Coordinated directly with customers, factories, QA/QC teams, logistics providers, forwarders, and internal stakeholders to align requirements, timelines, pricing, quality

Led sourcing and operations for North American customer programs, coordinating vendors, quotations, product development, order execution, production, quality, and shipment. Managed customer and vendor information across pricing, product data, samples, production status, shipment schedules, and open issues.

Managed sourcing and merchandising projects from supplier search, quotation, sample development, customer approval, production follow-up, quality coordination, shipment schedules, and documentation. Maintained supplier, product, quotation, sample, production, and shipment records for international accounts across Europe, Asia, and South Africa.

Supervised a team of 5 handling customer accounts, product specifications, sample development, factory coordination, order execution, and shipment follow-up. Reviewed customer requirements, materials, pricing, timelines, and order details to support accurate order processing and reduce avoidable errors.

Managed customer communication and project coordination from concept development to completion, working closely with design, production, and supplier teams. Prepared and maintained product, supplier, pricing, and project documentation for internal and customer use.

Managed international sales accounts and achieved revenue targets. Built strong customer relationships and supported business growth initiatives.

Bachelor of Foreign Trade degree from the University of Economics Ho Chi Minh City, completed in 2015.

Bachelor of Chemistry degree from the University of Natural Science, completed in 2008.