N2Nershly Collections 256
@nershlycollections25
Dedicated professional with expertise in customer service and logistics.
UgandaWhat I'm looking for
I am a dedicated and motivated professional with a proven record in customer service, logistics, and sales support. My friendly and empathetic approach ensures that customer issues are resolved efficiently while maintaining strong, positive relationships. With excellent verbal and written communication skills, I am committed to delivering outstanding service and contributing to the success of a dynamic team.
Throughout my career, I have demonstrated strong problem-solving abilities and the flexibility to adapt quickly to changing environments. My experience as a Customer Service Attendant and Cashier has honed my skills in managing transactions, addressing customer inquiries, and fostering relationships through open communication. I am eager to embrace new methods and technologies to improve service delivery and enhance customer satisfaction.
Experience
Work history, roles, and key accomplishments
Cashier & Customer Support Representative
Samaka House of Plastics
Sep 2022 - Present (2 years 9 months)
Efficiently managed transactions using cash registers, handling cash and credit payments with precision. Addressed customer complaints and inquiries, providing relevant information and resolving issues to enhance the customer experience.
Cashier & Customer Support Representative
SAMAKA HOUSE OF PLASTICS
Sep 2022 - Present (2 years 9 months)
Efficiently managed transactions using cash registers, handled cash and credit payments, and maintained a balanced cash register. Addressed customer complaints and inquiries to enhance the customer experience.
Operations Intern – Logistics & Customer Coordination
Freight Concept Ltd
Jul 2021 - Oct 2021 (3 months)
Assisted in managing daily inventory accounts and generated tracking reports to support logistics operations. Participated in client risk assessments and supported daily logistics activities.
Customer Service Attendant
PICK YOUR CHOICE
Sep 2021 - Present (3 years 9 months)
Resolved customer complaints by identifying root causes and providing appropriate solutions in a timely manner. Answered customer inquiries and assisted with account issues to boost customer satisfaction. Fostered strong relationships with customers through open communication.
Customer Service Attendant
Pick Your Choice
Sep 2021 - Present (3 years 9 months)
Resolved customer complaints by identifying root causes and providing appropriate solutions in a timely manner. Answered inquiries, clarified product offerings, and assisted with account issues to boost customer satisfaction. Fostered strong relationships with customers through open communication.
Operations Intern
Freight Concept Ltd
Jul 2021 - Oct 2021 (3 months)
Assisted in the management of daily inventory accounts and generated tracking reports to support logistics operations. Participated in client risk assessments and supported daily logistics activities, ensuring smooth consignment movements.
Education
Degrees, certifications, and relevant coursework
MSMakerere University Business School
Bachelor of Transport and Logistics Management, Transport and Logistics Management
2018 - 2022
Activities and societies: Member of Makerere University Transport and Logistics Association (MUTLA)
Studied Transport and Logistics Management, focusing on the principles of logistics, supply chain management, and transportation systems to effectively manage and optimize the flow of goods.
Kakungulu Memorial School
Uganda Advanced Certificate of Education
2015 - 2017
Completed the Uganda Advanced Certificate of Education, focusing on subjects that prepared for higher education and professional development.
Mbogo Mixed Secondary School
Uganda Certificate of Education
2013 - 2015
Achieved the Uganda Certificate of Education, covering a range of subjects that provided foundational knowledge for further studies.
Hassan Tourabi Primary School
Primary Leaving Examinations
2005 - 2011
Completed Primary Leaving Examinations, establishing basic educational foundations in various subjects.
Tech stack
Software and tools used professionally
Availability
Location
UgandaAuthorized to work in
Job categories
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