Neha Pawar
@nehapawar3
Analyst candidate with eClerx Services Ltd. chat support experience who built a Java web application with MySQL database design.
IndiaWhat I'm looking for
At eClerx Services Ltd., I provided technical and billing support to US-based customers and maintained accurate customer records. I consistently achieved an NPS of 70–80 and exceeded the client’s 8% upselling target, reaching 11%–13%.
For my Online Imitation Jewellery Management System academic project, I built a Java web application with registration, product browsing, booking, billing, and admin modules. I designed its MySQL database for product catalogs, user accounts, and transaction records.
I also performed manual testing to identify bugs and check data handling. My Manual Testing certification covered SDLC, STLC, test case design, and bug reporting, and I’m looking to bring this analytical and process-focused experience to an Analyst role.
Experience
Work history, roles, and key accomplishments
Provided technical and billing support to US-based customers, resolving inquiries promptly and effectively. Consistently achieved high customer feedback ratings and exceeded upselling targets.
Education
Degrees, certifications, and relevant coursework
Krishna Institute of Computer Application and Management
Master of Computer Applications, Computer Applications
Grade: 68%
Pursuing Master of Computer Applications with a focus on computer applications and software development.
Shivaji University
Bachelor of Computer Applications, Computer Applications
Grade: 87.17%
Completed Bachelor of Computer Applications with a strong academic record.
Maharashtra State Board
Higher Secondary Certificate, General Studies
Grade: 72.62%
Completed Higher Secondary education in the science stream.
Maharashtra State Board
Secondary School Certificate, General Studies
Grade: 93.60%
Completed Secondary education with distinction.
Analytic Learning Institute
Manual Testing Certification, Software Testing
Certified in Manual Testing, covering SDLC, STLC, test case design, and defect reporting.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
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