Looking for a job

Nehal Singh

@nehalsingh1

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Assistant Manager at HDFC Bank, supporting customer care and coordinating timely resolution of banking queries.

India

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What I'm looking for

I’m seeking an opportunity to use my banking experience, coordination skills, and customer service expertise in a growth-oriented banking organization.

At HDFC Bank, I handle customer service activities and banking-related queries, supporting smooth day-to-day operations and service quality.

Previously, as a Cluster Coordinator at HDFC Bank (Off-Roll through ADFC), I coordinated with multiple branches, monitored pending activities, and followed up to help complete assigned tasks on time. I received a performance rating of 1 each year during my off-roll service.

I also have two years of teaching experience. I’m seeking an opportunity to use my banking operations, coordination, and customer service experience in a growth-oriented banking organization.

Experience

Work history, roles, and key accomplishments

Current

Assistant Manager – Customer Care Executive

Current

HDFC Bank

Jan 2024 - Present (2 years 9 months)

Handles customer service activities and banking-related queries, coordinates with internal teams to resolve issues, and ensures efficient customer experience and operational support.

Customer Service Banking Operations Customer Relationship Management Team Coordination Problem Solving Communication Skills Time Management Operational Support

Cluster Coordinator

HDFC Bank

Nov 2020 - Jan 2024 (3 years 2 months)

Managed cluster-level operations and coordinated with multiple branches, monitored pending activities, and ensured timely completion of tasks. Consistently achieved a performance rating of 1 during four years of off-roll service.

Cluster Management Software Cross Branch Coordination Pendency Management Team Coordination Problem Solving Communication Skills Time Management Operational Support