Looking for a job

Mahima Arun

@mahimaarun

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Wholesale banking operations manager at HDFC Bank Ltd, managing end-to-end operations and mentoring a team of 3.

India

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What I'm looking for

I'm seeking remote Operations, Executive Assistant, Virtual Assistant or Customer Support roles.

At HDFC Bank Ltd, I manage end-to-end wholesale banking operations, including account opening, documentation, cheque clearing and disbursements.

I resolve customer issues and coordinate with relationship managers. I also support audits, ensure compliance, and train new staff.

At Rajasree Motors Pvt. Ltd., I coordinated sales planning and daily operations, prepared reports, and maintained sales and customer records.

Earlier, I provided customer service at Bajaj Allianz Life Insurance and handled counselling and administration at IMA Animation Academy.

Experience

Work history, roles, and key accomplishments

Current

Manager, Wholesale Banking Operations

Current

HDFC Bank Ltd

Oct 2015 - Present (11 years)

Managed end-to-end wholesale banking operations, led a team of 3, and handled account opening, documentation, cheque clearing, and disbursements. Resolved customer issues, supported audits, ensured compliance, and trained new staff to improve operational efficiency.

Banking Operations Team Leadership Compliance Audit Coordination Customer Service Documentation Process Improvement Excel Microsoft Word Outlook CRM Oracle

Sales Planning

Rajasree Motors Pvt. Ltd.

Sep 2011 - Oct 2015 (4 years 1 month)

Coordinated sales planning and daily operations, prepared reports, maintained sales records, and coordinated with sales and administration teams. Supported inventory and delivery coordination.

Sales Planning Reporting Documentation Coordination Inventory Management Excel Microsoft Word

Customer Service

Bajaj Allianz Life Insurance

May 2008 - Aug 2011 (3 years 3 months)

Provided customer support for insurance policies, processed documentation and service requests, resolved customer queries, and maintained accurate policy records. Coordinated with internal teams.

Customer Service Documentation Query Resolution Policy Administration Coordination Excel Microsoft Word

Counsellor cum Administration

IMA Animation Academy

Mar 2007 - Apr 2008 (1 year 1 month)

Counselled prospective students, managed admissions and records, handled front-office and administration, and coordinated schedules and documentation. Supported daily office operations.

Counselling Admissions Administration Front Office Coordination Documentation Excel Microsoft Word