I'm currently improving customer service operations at HDFC Bank in Chennai, handling inquiries, resolving issues, and coordinating with teams to improve service efficiency.
I analyze customer feedback to identify service trends and recommend improvements. I also analyze transaction data, investigate reported fraud incidents, and gather evidence.
Previously at YES BANK Limited, I responded to customer inquiries by email, maintained accuracy in issue resolution, and used CRM software to manage customer interactions.
I've also processed payroll using TeamSpace software and supported junior staff with daily tasks, projects, and objectives. I bring a B.A. in Economics and a customer-focused approach to banking operations.
