At Swiggy Instamart’s CEO’s Office, I owned Assortment 2.0 from SQL and coverage analysis through to its live operating system. It grew orderable coverage from 25% to 60% across 25,000+ SKUs, improving availability by 6pp and adding 20,000 incremental daily orders.
I also built customer-backward RCA systems that helped cut Fruits & Vegetables complaints by up to 17% YoY, and created a GPT-based tool to automate RCA analysis and stakeholder summaries. Earlier, at Ujjivan Small Finance Bank, I built a value-based segmentation model that drove ₹196 Cr in monthly deposit expansion.
