Own entire Post Sales Journey - Leading to Adoption, Retention, Expansion and customer Satisfaction.
NS
Looking for a job
Neeraj Sharma
@neerajsharma13
Customer Success executive at Accops Systems, owning a ₹50 Cr post-sales portfolio and driving 8% expansion growth.
IndiaWhat I'm looking for
At Accops Systems, I’m transforming post-sales into a revenue-driven function aligned to retention, renewals, and expansion. I own a ₹50 Cr portfolio and lead a 120+ global team across Customer Success, Professional Services, Support, Renewals, and Architecture; churn improved by 3% and expansion grew by 8%.
At Citrix (APAC), I scaled the Professional Services business 5x to ~$4M revenue with 40%+ margins, owned a $4M services sales quota while leading delivery, and delivered a $3.9M global consulting engagement. Across my roles, I’ve focused on customer outcomes, renewal predictability, and connecting post-sales work to business growth.
Experience
Work history, roles, and key accomplishments
AS
Current
VP, Global Customer Success
Accops Systems
Jan 2025 - Present (1 year 9 months)
Leading transformation of post-sales organization into a revenue-driven function aligned to NRR, retention, and expansion. Owns ₹50 Cr revenue portfolio and leads a 120+ global team across Customer Success, PS, Support, Renewals, and Architecture.
WS
Field CTO & Business Head
Wysetek Systems
Jan 2023 - Jan 2025 (2 years)
Owned revenue growth and customer outcomes across enterprise accounts in the region. Added 25+ enterprise customers and strengthened OEM ecosystem, increasing account penetration and revenue growth.
RS
Customer Success Leader
Rakuten Symphony
Jan 2021 - Jan 2022 (1 year)
Led Customer Success for Telco Cloud transformation programs. Managed complex enterprise engagements across product, engineering, and delivery, shifting engagement from delivery tracking to business outcome alignment.
CI
Led APAC-wide services sales and delivery for enterprise customers. Scaled business to ~$4M revenue (5x growth) with strong margins, owned $4M quota, and delivered a $3.9M global consulting engagement.
Held leadership roles across enterprise networking, escalation engineering, and consulting.
CI
Held leadership roles across enterprise networking, escalation engineering, and consulting.
Held leadership roles across enterprise networking, escalation engineering, and consulting.
Education
Degrees, certifications, and relevant coursework
AS
Accops Systems
VP, Global Customer Success, Customer Success
2025 -
Leading transformation of post-sales organization into a revenue-driven function aligned to NRR, retention, and expansion.
WS
Wysetek Systems
Field CTO & Business Head, Business
2023 - 2025
Owned revenue growth and customer outcomes across enterprise accounts in the region.
RS
Rakuten Symphony
Customer Success Leader, Customer Success
2021 - 2022
Led Customer Success for Telco Cloud transformation programs.
CI
Citrix
Head, Professional Services, Professional Services
2014 - 2021
Led APAC-wide services sales and delivery for enterprise customers.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
IndiaAuthorized to work in
Salary expectations
12117k+ INR
Social media
Job categories
Skills
customer success strategyRevenue Lifecycle ManagementCustomer RetentionNet Revenue Retention (NRR)Gross Revenue And Net Revenue RetentionRenewalsGrowth ExpansionChurn ReductionProfessional ServicesSales AlignmentCustomer HealthRenewal GovernanceCustomer Success Operating ModelExecutive GovernanceQBRsService SalesService DeliveryService Delivery ManagementMBR EBR EMBR ConfigurationHealth ScoresEnterprise ArchitectureSolution DesignEscalations ManagementCX StrategyTechnical SupportOperational EfficiencyProcess ImprovementProcess Optimization
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