Neema Prabhudessai

I’m a PMO & governance specialist with 7+ years of experience in quality operations, governance reporting, service delivery, and process auditing across enterprise IT environments. I prepare weekly KPI dashboards and governance reports for stakeholders and use operational reviews to strengthen service request and escalation outcomes.

At Kyndryl, I lead Root Cause Analysis (RCA) and CAPA initiatives for customer dissatisfaction events, maintain process documentation and training records, and improve data quality and reporting accuracy through cross-functional collaboration. I also facilitate weekly operational huddles, monthly knowledge assessments, and targeted training to keep teams aligned and execution consistent.

Previously at IBM India, I delivered enterprise technical support and service coordination, managed priorities during peak periods, and produced management reporting through the Semaphore dashboard. With my strong foundation in change management, problem management, and service excellence—supported by certifications like CISA, CRISC, and Agile/Scrum—I’m now seeking remote opportunities where I can drive governance, operations, and service delivery improvements.