Neelalohith Moudgalya
@neelalohithmoudgalya
Technical Support Engineer at BETSOL supporting LiveOps users with SLA-driven cases, identity access, Windows, and remote-work issues.
IndiaWhat I'm looking for
At BETSOL Software Pvt. Ltd., I supported LiveOps users with SLA-driven technical cases, resolving approximately 50–60 tickets per day through Salesforce while maintaining approximately 4/5 CSAT. I troubleshot identity and access, Windows, enterprise applications, VoIP, connectivity, and remote-access issues.
Earlier, on BETSOL's Arise Virtual Solutions client engagement, I provided L1 support to North American users through live chat and LogMeIn Rescue, handling approximately 30–40 requests per day. I supported Okta MFA and password issues, used documented PowerShell remediation for some Windows application problems, and maintained approximately 90–95% CSAT and 80–85% NPS.
I'm currently a Management Trainee – R&D at R L Fine Chemicals Pvt. Ltd., where I apply technical documentation, quantitative analysis, and process troubleshooting. I'm building my networking and Azure fundamentals and am open to IT application support, service desk, technical support, IT operations, and infrastructure-support opportunities.
Experience
Work history, roles, and key accomplishments
Management Trainee – R&D
R L Fine Chemicals Pvt. Ltd.
Sep 2026 - Present (1 month)
Applied structured problem-solving, technical documentation, quantitative analysis, and process troubleshooting in an R&D environment. Reviewed technical information and communicated findings to technical stakeholders.
Technical Support Engineer – LiveOps Client Engagement
BETSOL Software Pvt. Ltd.
Jan 2026 - May 2026 (4 months)
Resolved approximately 50–60 SLA-driven technical support tickets per day through Salesforce, maintaining approximately 4/5 CSAT. Supported identity and access issues including Okta MFA resets, password changes, and authentication troubleshooting.
Technical Support Engineer – Arise Virtual Solutions Client Engagement
BETSOL Software Pvt. Ltd.
Jan 2025 - Jan 2026 (1 year)
Delivered high-volume L1 technical support to North American users through live chat and LogMeIn Rescue, handling approximately 30–40 support requests per day. Troubleshot Windows, application, authentication, connectivity, GlobalProtect VPN, remote-access, VoIP, and client-specific user issues.
Retail Customer Service Associate
Dyce Premier
Dec 2023 - May 2024 (5 months)
Rotated across multiple convenience-store locations, adapting quickly to different teams and operating procedures. Handled cash transactions, bill payments, deliveries, and postal/parcel services including Post Office counter services, Royal Mail products, InPost, Evri, and Parcelforce.
Education
Degrees, certifications, and relevant coursework
Microsoft
Microsoft Azure Fundamentals (AZ-900), Cloud Computing
Currently pursuing the Microsoft Azure Fundamentals (AZ-900) certification.
Cisco Networking Academy
Networking Basics, Networking
Completed the Networking Basics course from Cisco Networking Academy in January 2026.
University of Aberdeen
Postgraduate Diploma, Chemical Engineering
Postgraduate Diploma in Advanced Chemical Engineering from the University of Aberdeen, completed in 2024.
Kaunas University of Technology
Bachelor of Science, Chemical Engineering
Bachelor of Science in Chemical Engineering from Kaunas University of Technology, completed in 2022.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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