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Nayinga Henock

@nayingahenock

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Bilingual Scrum Master with expertise in agile methodologies.

United States

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What I'm looking for

I'm looking for a role that values collaboration, innovation, and continuous improvement.

I'm Nayinga Mbongo Henock, a dedicated Scrum Master with a strong background in agile development and software delivery. My experience at Capital One allowed me to refine agile processes, achieving a remarkable 99% project deadline adherence while leading a team that delivered features to over 4 million users. I thrive on fostering collaboration and communication across teams, which has resulted in significant cost savings and improved project outcomes.

Currently, I serve as the CEO of Fast Autoship LLC, where I leverage my technical skills to analyze system specifications and collaborate with QA engineers to develop effective testing strategies. My bilingual abilities in Spanish, French, Portuguese, and English enhance my capacity to resolve software issues and communicate effectively with diverse teams. I am passionate about continuous improvement and am always seeking innovative solutions to enhance customer satisfaction and operational efficiency.

Experience

Work history, roles, and key accomplishments

Customer Support Professional Bilingual

Ienergizer

Oct 2022 - Present (2 years 10 months)

Received an average 85% customer satisfaction rating to date, 15% higher than the company average. Handled 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and canceling services.

Customer Support Problem Solving Product Information Delivery

Scrum Master Representative

Capital One

Feb 2020 - Present (5 years 6 months)

Continually refined and evolved agile processes for predictable and rapid software delivery, resulting in hitting 99% of project deadlines. Implemented agile methodologies using a scrum framework throughout the organization from executives to software to marketing across 65 employees.

Agile Development Scrum Jira SDLC ATDD TDD Automated Testing

Education

Degrees, certifications, and relevant coursework

IT Bayelle

Certified Scrum Master (CSM), Scrum Master

2021 - 2023

Obtained Certified Scrum Master certification from IT Bayelle. Developed expertise in Agile methodologies and Scrum framework for effective project management.

Unikin

Bachelor of Computer Science, Computer Science

2012 - 2015

Studied computer science at Unikin, focusing on foundational concepts and practical applications. Gained a comprehensive understanding of software development and related fields.

Esmicom

Diploma of Software Professional, Software Professional

2009 - 2011

Completed a diploma program at Esmicom, specializing in software development. Acquired professional skills and knowledge essential for a career in the software industry.