Alamdeep User

I am a results-driven IT professional with 9+ years of experience leading agile delivery across telecommunications, banking, and aviation domains. I combine Scrum Master certification with practical experience in fostering collaboration, prioritization, and accountability to deliver business value.

I have seven years focused as a Scrum Master and business analyst, facilitating ceremonies, protecting sprint goals, guiding backlog refinement, and supporting PI planning. I emphasize removing impediments and enabling teams to self-organize and grow cross-functionality.

My track record includes improving operational efficiency (reduced manual data cleansing by 30%), executing large-scale testing efforts (4,657 test cases in 53 days), and contributing to revenue and cost outcomes. I present and maintain metrics like burn-down, velocity, and backlog tracking to keep stakeholders informed and projects on schedule.

I hold a Certified Scrum Master (Scrum Alliance) and additional Scrum fundamentals certification, and I am adaptive to new technologies and processes. I focus on positive team dynamics, clear communication, and pragmatic solutions to complex problems to achieve predictable delivery.