Diana Elberry
@dianaelberry
Certified Scrum Master transitioning into agile delivery, blending ERP support expertise with customer-first requirements analysis.
What I'm looking for
I’m a Certified Scrum Master with a strong track record in Agile environments, known for gathering information, documenting processes, and confirming final documents with users to deliver best-in-class customer experiences. I’m an effective communicator and problem-solving partner who simplifies complex topics for end users and aligns teams around clear, actionable requirements.
Across ERP and service desk roles, I’ve improved SLAs and reduced redirected tickets, supported PeopleSoft-to-SAP migrations to enable seamless transactions, and built automation and chatbot-driven self-service to strengthen support efficiency. I collaborate confidently with cross-functional teams, lead through both independence and teamwork, and use continuous process improvements to deliver timely project outcomes.
Experience
Work history, roles, and key accomplishments
Arabic Medical Translator
Niki's International Ltd.
Nov 2021 - Present (4 years 7 months)
Provided Arabic medical translation for patients, explaining legal, medical, and business implications of diagnoses and related results. Translated court documentation for slip-and-fall hearings and ensured patients received the required translated paperwork.
Education
Degrees, certifications, and relevant coursework
Rollins College
Bachelor of Science, Computer Science
Bachelor of Science in Computer Science from Rollins College.
University of Phoenix
Master of Business Administration (MBA), Business Administration
2023 -
Master of Business Administration (MBA) from the University of Phoenix (online), started February 2023.
Availability
Location
Authorized to work in
Social media
Job categories
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