Diana Elberry

I’m a Certified Scrum Master with a strong track record in Agile environments, known for gathering information, documenting processes, and confirming final documents with users to deliver best-in-class customer experiences. I’m an effective communicator and problem-solving partner who simplifies complex topics for end users and aligns teams around clear, actionable requirements.

Across ERP and service desk roles, I’ve improved SLAs and reduced redirected tickets, supported PeopleSoft-to-SAP migrations to enable seamless transactions, and built automation and chatbot-driven self-service to strengthen support efficiency. I collaborate confidently with cross-functional teams, lead through both independence and teamwork, and use continuous process improvements to deliver timely project outcomes.