Open to opportunities

Kendal Kirsch

@kendalkirsch

Message

Software Delivery Manager driving agile teams to deliver scalable, customer-centric solutions.

United States

Message

What I'm looking for

I am seeking a leadership role where I can drive agile delivery, improve CI/CD and operational metrics, mentor teams, and align product roadmaps with business outcomes.

I am a Software Delivery Manager and Certified Scrum Product Owner with extensive experience leading enterprise technology initiatives using Agile, Scrum, and hybrid delivery frameworks. I focus on aligning business objectives with execution to maximize value delivery.

At Mastery Logistics Systems I scaled delivery practices across multiple teams, introduced standardized incident playbooks, and built a centralized delivery dashboard to improve executive visibility and risk mitigation. I led onboarding for Scrum Masters and Delivery Leads to accelerate Agile alignment.

Earlier roles at Aviture and Blue Cross Blue Shield of Nebraska included Project Manager, Product Owner, and Agile Project Manager responsibilities where I established CI/CD pipelines, improved sprint predictability, and translated customer feedback into product enhancements. I drove measurable improvements such as reducing MTTR from six hours to under one, increasing sprint commitment reliability, and cutting technical debt.

I mentor teams in continuous improvement, facilitate Agile ceremonies, and design strategic roadmaps that balance scope, timeline, and budget. I seek to foster high-performing, collaborative engineering cultures that deliver reliable, user-focused software.

Experience

Work history, roles, and key accomplishments

Current

Software Delivery Manager

Current

Mastery Logistics Systems

Jan 2021 - Present (4 years 8 months)

Led execution of Agile/hybrid SDLC across five teams, reducing MTTR from 6 hours to under 1 hour and cutting technical debt backlog 40% over two quarters while improving delivery metrics visibility.

Agile Delivery Scrum SDLC CI CD Incident Management Sprint Planning

Agile Project Manager

Mastery Logistics Systems

Jan 2021 - Jan 2023 (2 years)

Facilitated Agile ceremonies and unified estimation practices, raising sprint commitment reliability from 68% to 87% and reducing scope changes by 30% to increase delivery predictability.

Sprint Planning Stakeholder Management Team Health Jira

Product Owner

Aviture Inc.

Jan 2020 - Jan 2021 (1 year)

Owned product lifecycle by writing user stories and test cases, integrating customer feedback into roadmaps, and driving feature prioritization to increase delivered business value.

Product Ownership User Stories Roadmapping Acceptance Criteria Triage)User Feedback Prioritization

Project Manager

Aviture Inc.

Jan 2019 - Jan 2021 (2 years)

Delivered end-to-end client solutions, established CI/CD pipelines, and improved estimation accuracy using velocity tracking and dashboards to accelerate deployments and reliability.

Project Management CI CD Agile)Resource Management Roadmapping Dashboarding

Agile Project Manager

Blue Cross Blue Shield of Nebraska

Jan 2016 - Jan 2019 (3 years)

Led enterprise initiatives and Agile adoption, managed a customer service platform with 20+ integrations, and organized Scrum/Kanban teams to deliver major projects on scope and schedule.

Scrum Kanban Stakeholder Engagement Roadmapping KPI Design

Agile Project Manager

Blue Cross Blue Shield of Nebraska

Jan 2015 - Jan 2016 (1 year)

Transitioned teams to Kanban, facilitated core Agile ceremonies, and improved transparency and workflow efficiency to support delivery of strategic initiatives.

Kanban Agile Ceremonies Servant Leadership Process Improvement Facilitation Metrics

Senior Business Design Analyst

Blue Cross Blue Shield of Nebraska

Jan 2014 - Jan 2015 (1 year)

Developed business requirements and operational procedures, managed SharePoint and IVR/ACD systems, and delivered cross-functional training to support successful product launches.

Business Analysis Requirements Gathering SharePoint QA Testing Process Improvement Training Development Documentation

Training Specialist

Blue Cross Blue Shield of Nebraska

Jan 2013 - Jan 2014 (1 year)

Created instructional materials and delivered in-person and virtual training, coaching teams on Agile practices to improve delivery effectiveness and knowledge consistency.

Training Development Instructional Design Facilitation Content Creation Coaching