Open to opportunities

Nayem Rana

@nayemrana

Message

Motivated affiliate manager with a strong background in customer service.

Bangladesh

Message

What I'm looking for

I am looking for a dynamic role that fosters growth and innovation, where I can leverage my skills in affiliate management and digital marketing.

I am a highly motivated and accomplished professional with a strong background in modern technology and years of experience in affiliate management and customer service. Currently, I serve as an Affiliate Manager at BengalWin, where I conduct outbound calls to prospective customers, promoting our affiliate program and expanding our network. My role involves making 100-120 calls daily, following up with affiliate agents, and providing insights to senior management on program performance.

Previously, I worked as a Customer Service Executive at Genex Infosys Limited, where I delivered outstanding support through various channels, enhancing my communication and problem-solving skills. My experience as an Assistant Manager and Social Media Manager at BSB MART allowed me to manage social media campaigns effectively, generating engaging content and monitoring performance metrics to drive traffic and engagement.

Experience

Work history, roles, and key accomplishments

Current

Affiliate Manager

Current

BengalWin

Jan 2024 - Present (1 year 5 months)

Conducted outbound calls to promote the affiliate program and recruit new partners. Managed daily call volume of 100-120, informing prospects about offers and converting them into agents. Followed up with agents, maintained connectivity, and provided performance reports to management.

Outbound Calling Affiliate Marketing Recruitment Reporting Communication Sales Relationship Management

Customer Service Executive

Genex Infosys Limited

Jan 2023 - Dec 2024 (1 year 11 months)

Delivered customer support via phone, email, and chat, resolving inquiries and issues effectively. Maintained up-to-date product knowledge and documented interactions in the CRM system. Developed strong communication, problem-solving, and CRM skills.

Customer Support Phone Support Email Support Chat Support CRM Problem Solving Communication Product Knowledge

Social Media Manager

BSB MART

Jan 2020 - Dec 2022 (2 years 11 months)

Managed the full social media presence across platforms like Facebook, Instagram, and YouTube. Created and executed ad campaigns on Facebook and Google. Scheduled posts, generated content ideas, edited videos, and monitored engagement metrics.

Social Media Management Facebook Ads Google Ads Content Creation Video Editing Strategic Planning Social Media Metrics

Education

Degrees, certifications, and relevant coursework

Mirpur University College

Bachelor of Business Administration, Finance

2020 - 2024

Completed a Bachelor's degree in Business Administration, specializing in Finance. The curriculum covered core business principles and financial management.