JMjannatun nahar mim
@jannatunnaharmim
Customer-focused digital marketer and web developer with strong SEO and analytics skills.
BangladeshWhat I'm looking for
I am a customer-focused digital marketer and web developer with hands-on experience in SEO, Google Analytics, WordPress, social media marketing, and content creation. I have worked across e-commerce, IT services, and AI annotation projects delivering accurate, measurable results.
My roles have included customer service executive, project assistant, AI annotator, affiliate marketer, website developer, and content writer, where I consistently prioritized 100% accuracy, clear communication, and client satisfaction. I contributed to sales and lead-generation efforts, managed web content, and applied analytics to improve campaign performance.
I hold a BBA in Management and am pursuing an EMBA; I bring a blend of technical and customer-facing experience and a track record of reliability, creativity, and measurable contribution to small and mid-size organizations.
Experience
Work history, roles, and key accomplishments
Customer Service Executive
SKRP Group
Feb 2023 - Sep 2023 (7 months)
Provided accurate product information and delivered 100% service accuracy for Kent MIM water purifiers and home accessories, ensuring high customer satisfaction and consistent issue resolution.
Project Assistant
Hossain Farhad & Co.
Nov 2022 - Jan 2023 (2 months)
Supported a ROBI Axiata project by coordinating across sales teams and external agencies, assisting with creative, editorial, strategic, and tactical delivery for client projects.
Annotator
Quantigo AI Limited
Aug 2022 - Nov 2022 (3 months)
Executed AI data annotation tasks with a focus on 100% accuracy, processing project-specific datasets and delivering high-quality labeled data for machine learning projects.
Customer Service Executive
E-Bangla
Apr 2022 - Jul 2022 (3 months)
Ensured product quality and delivered customer support services, resolving inquiries and maintaining service standards to meet client expectations.
Affiliate Marketer
Bilasian E-commerce
Oct 2021 - Jan 2022 (3 months)
Managed affiliate campaigns and lead collection for an e-commerce platform, driving traffic and conversions through affiliate partnerships and lead generation.
Website Developer & Content Writer
MM Computer Ltd
Nov 2016 - Dec 2017 (1 year 1 month)
Developed websites and produced content for an electronics and IT solutions provider, improving online presence and supporting product sales and service offerings.
Digital Marketer
Bizbond IT Limited
Mar 2016 - Jun 2017 (1 year 3 months)
Executed digital and CPA marketing campaigns to generate leads and drive social media engagement, supporting course sales and student recruitment.
Education
Degrees, certifications, and relevant coursework
UDUniversity of Dhaka
Executive Master of Business Administration, Service Management & Tourism
Executive Masters in Business Administration (EMBA) program in progress at the University of Dhaka, Department of Service Management & Tourism.
NMNational University, Mymensingh
Bachelor of Business Administration, Management
2016 - 2021
Grade: CGPA 2.97
Completed a Bachelor's in Business Administration with a focus on Management, graduating with a CGPA of 2.97.
Mymensingh Commerce College
Higher Secondary Certificate, Commerce
2014 - 2016
Grade: GPA 4.00
Completed Higher Secondary Certificate (HSC) in Commerce with a GPA of 4.00.
Pre-Mier Ideal High School, Mymensingh
Secondary School Certificate, Commerce
2002 - 2014
Grade: GPA 4.56
Completed Secondary School Certificate (SSC) in Commerce with a GPA of 4.56.
Tech stack
Software and tools used professionally
Availability
Location
BangladeshAuthorized to work in
Job categories
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