Nayan Moran
@nayanmoran
Operations and onboarding professional at Emeritus who standardized programme delivery with onboarding documentation and SOPs.
IndiaWhat I'm looking for
At Emeritus, I managed onboarding and coordination for concurrent academic programmes on Canvas LMS, supporting participants from enrolment through completion.
I created onboarding documentation and SOPs for faculty members and coordination staff, helping standardize delivery and reduce ramp-up time across the team.
At Reliance Jio Haptik Digital Services Ltd., I designed and deployed AI chatbot and voice assistant solutions, managing QA and user acceptance testing before go-live.
At Radius Global Services, I handled customer interactions for an AMEX debt portfolio and co-developed a communication training SOP adopted by senior management. I bring experience in remote operations, process documentation, and AI deployment.
Experience
Work history, roles, and key accomplishments
Programme Coordinator
Emeritus
Jan 2022 - May 2023 (1 year 4 months)
Managed end-to-end onboarding and coordination for 6–10 concurrent academic programmes on Canvas LMS, ensuring 100–300 participants per cohort were fully set up and supported. Onboarded and trained 11–20 faculty members and staff, building structured documentation and SOPs that standardised delivery.
Senior Customer Service Representative
Radius Global Services
Jun 2020 - Dec 2021 (1 year 6 months)
Managed 100–200 daily interactions for a high-value AMEX debt portfolio, maintaining strict data accuracy and confidentiality standards. Co-developed a communication training SOP adopted by senior management and consistently ranked in the top 10% of the team on performance metrics.
Designed and deployed 10+ AI chatbot and voice assistant solutions end-to-end, managing QA and user acceptance testing across 200–500 test cases per project. Identified automation opportunities and implemented conversational AI solutions that improved operational efficiency.
Education
Degrees, certifications, and relevant coursework
Oxford Brookes University
Master of Science, Management and Business Analytics
2023 -
MSc in Management and Business Analytics from Oxford Brookes University, with coursework completed and research module pending.
Yashwantrao Chavan Maharashtra Open University
Bachelor of Commerce, Commerce
Bachelor of Commerce degree from Yashwantrao Chavan Maharashtra Open University.
Reliance Jio Haptik
AI Chatbot Operations Training, AI Chatbot Operations
Completed AI Chatbot Operations Training from Reliance Jio Haptik.
Intelenet Global Services
Customer Service Excellence, Customer Service
Completed Customer Service Excellence training from Intelenet Global Services.
Radius Global Services
Process Training & Quality Improvement, Process Training and Quality Improvement
Completed Process Training and Quality Improvement from Radius Global Services.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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