Open to opportunities

Nawaraj Gurung

@nawarajgurung

Message

Virtual assistant skilled in customer support and operations.

Nepal

Message

What I'm looking for

I seek a role where I can support customer operations, improve processes, and grow responsibilities in a collaborative, responsive team.

I am a detail-oriented virtual assistant with hands-on experience managing customer emails, tracking shipments, and resolving order issues to ensure timely fulfillment and high customer satisfaction.

At John-Harden and Backvac I collaborated with suppliers, updated product listings, and handled special tasks such as DMCA takedown requests, demonstrating adaptability and a focus on protecting content and operations.

I bring strong Microsoft Office, data entry, and communication skills, plus a commitment to teamwork, problem-solving, and efficient multitasking to support business continuity and customer experience.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant

Current

Backvac

Oct 2024 - Present (11 months)

Handle customer emails and supplier order issues, manage DMCA takedown requests, and maintain clear communications to protect content and support smooth business operations.

Customer Service Supplier Management Data Entry Problem Solving Teamwork

Current

Virtual Assistant

Current

John-Harden

Sep 2024 - Present (1 year)

Manage daily customer emails, track shipments, and coordinate with suppliers to ensure timely order fulfillment and resolve issues, improving customer satisfaction and operational flow.

Customer Service order fulfillment Data Entry Microsoft Office Multitasking Written Communication