@navyasriduppati
Service Desk Analyst at HCL Technologies who resolved Windows incidents with 100% SLA compliance and no missed SLAs.
United KingdomAt HCL Technologies, I logged, prioritised and resolved incidents and service requests in ServiceNow, meeting 100% of SLAs with none missed. I kept stakeholders updated and maintained accurate investigation notes and resolution records.
I resolved end-user and server issues across Windows environments, including authentication, connectivity, DNS, DHCP and file-share problems. I also used SCCM for software deployment and endpoint management, and assisted with VMware administration.
Work history, roles, and key accomplishments
Provided first and second line support for enterprise Windows environments, logging, prioritising, and resolving incidents in ServiceNow with 100% SLA compliance. Troubleshot Active Directory, DNS, DHCP, and Microsoft 365 issues, and supported VMware administration.
Degrees, certifications, and relevant coursework
Bachelor of Technology, Electronics and Communication Engineering
Grade: CGPA: 7.73
Bachelor of Technology in Electronics and Communication Engineering with a CGPA of 7.73.
Software and tools used professionally
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