At Tech Mahindra, I support buyers and sellers on the Amazon platform, resolving order issues such as non-delivery, refunds, replacements, and returns using the Aviary tool.
I process refunds, reshipments, and account adjustments according to Amazon policies, and handle A-to-Z claims and concession approvals within policy guidelines.
At Velbiom Probiotic, I greeted and assisted customers, explained products, and worked toward sales targets through upselling and cross-selling. I also used POS systems and inventory management software.
At FDC Limited, I helped customers understand products and promotions, processed transactions and returns, and maintained product displays. I’m also Google Ads Certified, with knowledge of Search and Display campaigns and performance tracking.
