Sumeet Kumar

At TradeIndia, I maintained client profile quality in the CRM by checking records for missing details, errors, and duplicates. I verified customer information, updated records when details changed, and documented issues and follow-ups.

I handled client queries in Hindi and English and followed written guidelines while meeting daily customer-handling and record-keeping targets. I also evaluated AI-generated responses for accuracy, clarity, and usefulness using tools including Claude, ChatGPT, Google Gemini, and Microsoft Copilot.

In a Salesforce project, I created a Flow to automate customer feedback, configured decision logic and automated actions, then tested and debugged it. I also built a Python and NLP chatbot using SQLite and Flask to process user queries.