Nauman Shakir
@naumanshakir1
Sales agent and customer care specialist focused on results and satisfaction.
PakistanWhat I'm looking for
I’m a customer-focused and results-driven customer care & sales agent with strong communication and problem-solving skills. I work confidently in fast-paced environments, handling inbound and outbound calls, building rapport, identifying needs, and converting inquiries into successful sales.
In my recent role as a Sales Agent at Nauman Top Tech Digital LLC, I supported “USA Campaign” sales and customer care from 2025–2026 in Lahore. I delivered customer support as a Great Experience Support/Care Agent, and also worked as a Customer Support Representative with short-term experience at M&P logistic for an international company.
Currently, I’m working at Trentify Digital as a Customer Support professional (2026–Present), supporting “USA Campaign” and handling travel issues. I’ve also built people-facing and communication experience as a Social media manager at AH Group of Institutes (2022–2024) and as an Online/Private Teacher (2022–2024), and I’m continuing my growth through my Bachelor of Science in Computer Science (BSCS) and DHT training.
Experience
Work history, roles, and key accomplishments
Customer Support Agent
Trentify Digital
Jan 2026 - Present (3 months)
Supported customers with travel-related issues associated with the USA campaign. Delivered timely resolutions while maintaining professional customer care.
Sales Agent & Customer Support
Nauman Top Tech Digital LLC
Jan 2025 - Jan 2026 (1 year)
Handled USA campaign sales and customer care support while contributing to digital marketing activities. Managed customer inquiries and delivered professional service in fast-paced interactions.
Customer Support Representative
M&P Logistic
Jan 2025 - Jan 2025 (0 months)
Provided customer support as a care/support agent for M&P Logistic in a short-term international company role. Resolved customer questions and maintained service quality during the office closure period.
Social Media Manager
AH Group Of Institutes
Jan 2022 - Jan 2024 (2 years)
Managed social media activities for AH Group of Institutes. Supported ongoing communication efforts to engage and inform the audience during daily operations.
Teacher
Online/Private
Jan 2022 - Jan 2024 (2 years)
Taught students in an online/private capacity and supported learning through direct guidance. Maintained structured delivery and consistent communication with students during the teaching period.
Education
Degrees, certifications, and relevant coursework
Lahore Leads University
Bachelor of Science, Computer Science
2024 - 2028
Pursuing a Bachelor of Science in Computer Science (BSCS) at Lahore Leads University (HEC-recognised) from 2024 to 2028.
Alhamd College
Dental Hygienist, Dental Hygiene
2025 - 2026
Completed a Dental Hygienist program at Alhamd College under the Federal Education Board from 2025 to 2026.
Alhamd College
FSc (Pre-Medical), Pre-Medical (Biology)
2022 - 2024
Grade: A Grade
Completed an FSc (Pre-Medical/Bio) program at Alhamd College from 2022 to 2024 with an A grade.
Qazi Pilot High School
Matriculation (Science), Science
2020 - 2022
Grade: A+ Grade
Completed Matriculation with Science as the major subject at Qazi Pilot High School from 2020 to 2022 with an A+ grade.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Job categories
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