Looking for a job

Naufal Syafiqul

@naufalsyafiqul

Message

IT Solution Engineer at Millennium Technology Services supporting Cisco, PureStorage, and Microsoft devices.

Indonesia

Message

At Millennium Technology Services, I provide IT support to clients, including laptop and PC installations, networking, and server installations using Cisco and PureStorage (Everpure).

I also work closely with external employees to manage their Microsoft accounts and devices, including licenses, device rules, Entra settings, and troubleshooting.

Previously, I resolved technical and network issues and managed backup processes at The Raasyiidu Center. I also supported customers with data distribution and end-user issues.

Experience

Work history, roles, and key accomplishments

Current

Service Delivery Engineer

Current

Millennium Technology Services

Sep 2025 - Present (1 year 2 months)

Provide a wide array of IT support to clients in and out of sites, including but not limited to General IT, Laptop/PC Installation, Networking, Server Installation (Cisco/PureStorage (Everpure)), and more. Occasionally provides support to client location.

Also working closely to manage external employee's microsoft account and device, including but not limited to:
- Their licenses (finding what t

Customer Service Representative

Jun 2025 - Aug 2025 (2 months)

Working for an international E-Commerce client, handling around 70-100+ customers everyday through live chat and listening and solving their inquiries, mostly about logistical issues

Information Technology Help Desk Technician

The Raasyiidu Center

Jul 2024 - Jun 2025 (11 months)

• Resolved technical and network issues by troubleshooting issues and finding their solutions in emergencies.
• Managed backup processes to ensure data integrity and availability, mitigating potential risks.
• Handled customer's inquiry about data distributions and end user issues.