Looking for a job

Muhammad Al Fikri

@muhammadalfikri

System Engineer at PT Pasifik Cipta Mandiri managing Microsoft 365 and SharePoint Hybrid across enterprise client environments.

Indonesia

Message

At PT Pasifik Cipta Mandiri (PCMan), I handle L2/L3 infrastructure support across enterprise client environments. I manage Microsoft 365 services, including Entra ID, Exchange Online, SharePoint, and Intune.

I also administer SharePoint On-Premises and Hybrid environments, supporting troubleshooting, migration preparation, and validation. My work includes resolving system, network, authentication, access, and service availability issues.

Previously, at PT Suriatama Mahkota Kencana, I administered PCs, servers, and supporting systems, and implemented VLAN and ACL segmentation. At ET Store Banda Aceh, I managed retail infrastructure and upgraded POS and internal systems using C++ and SQL Server.

Experience

Work history, roles, and key accomplishments

Current

System Engineer

Current

PT Pasifik Cipta Mandiri (PCMan)

May 2025 - Present (1 year 6 months)

Handled L2/L3 infrastructure support across multiple enterprise client environments. Managed Microsoft 365 services including Entra ID, Exchange Online, SharePoint, and Intune, and performed SharePoint On-Premises/Hybrid administration and migration preparation.

Microsoft 365 Entra ID Exchange Online SharePoint Intune Active Directory L2 L3 Troubleshooting SLA Monitoring Kaspersky ESET Sophos

IT Field Engineer

PT Pasifik Cipta Mandiri (PCMan)

Nov 2024 - Apr 2025 (5 months)

Provided onsite and remote L1 technical support for end users and client environments. Handled device setup, network troubleshooting, printer troubleshooting, application support, and user access issues, escalating complex issues to L2/L3 teams.

Technical Support Network Troubleshooting Microsoft 365 Active Directory Endpoint Support

IT Staff

PT Suriatama Mahkota Kencana

Dec 2023 - Nov 2024 (11 months)

Administered 100+ PCs, servers, and supporting systems for internal business operations. Implemented VLAN and ACL segmentation to improve network security and traffic control, and managed network devices including MikroTik, Cisco, and HPE.

Active Directory VLAN ACLs Mikrotik Cisco HPE CCTV Network Security

IT Staff

ET Store Banda Aceh

Nov 2018 - Jan 2023 (4 years 2 months)

Managed network infrastructure, server systems, and user devices for retail operations. Troubleshot POS systems, network connectivity, CCTV, and operational applications, and upgraded POS and internal systems using C++ and SQL Server.

Network Infrastructure POS systems CCTV C++SQL Server