Open to opportunities

Naty Petersen Perpignal

@natypetersenperpigna

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Industrial engineer specializing in data-driven process improvement and international B2B sales.

Argentina

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What I'm looking for

I seek roles where I can apply data analysis and process-improvement skills to improve customer experience and operational efficiency, collaborating across functions and driving measurable impact.

I am an industrial engineer with hands-on experience in data analysis, post-purchase experience, and international B2B sales operations. I've led cross-functional projects using SQL and data visualization to identify friction points, reduce resolution times, and boost customer satisfaction and operational efficiency.

My background includes managing logistics and spare-parts operations, driving sales processes across 43+ countries, and generating actionable insights shared across departments. I balance problem-solving rigor with strong communication and stakeholder management to deliver measurable improvements in NPS, traceability, and process throughput.

Experience

Work history, roles, and key accomplishments

International Sales Assistant

Ere Perez Natural Cosmetics

Apr 2024 - Jul 2024 (3 months)

Drove international B2B sales operations across 43+ countries, overseeing performance tracking, order management, logistics coordination, and sales reporting to improve client relations and negotiation outcomes.

B2B Sales Order Management Logistics Coordination Sales Reporting Negotiation Client Relations Excel Performance Tracking

Post Purchase Experience Analyst

Mercado Libre

Aug 2021 - Feb 2023 (1 year 6 months)

Generated and shared data-driven insights across departments to scale best practices, identified friction in post-purchase flows (returns, claims) and implemented improvements that reduced resolution times and boosted NPS.

Data Analysis SQL Customer Experience NPS Cross Functional Collaboration Tableau Excel

Post Sale Operations Analyst

Toyota Material Handling

Nov 2020 - Aug 2021 (9 months)

Managed daily logistics and spare parts inventory (procurement, reception, distribution, sales) and implemented process improvement projects that improved traceability and minimized critical shortages.