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Nathaniel Hernandez

@nathanielhernandez

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Senior IT Clinical Solutions Professional with 15 years of experience.

United States

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What I'm looking for

I am looking for a role that allows me to leverage my expertise in healthcare IT to drive innovative solutions and improve patient care.

I am a highly experienced Senior IT Clinical Solutions Professional with over 15 years of progressive experience in the healthcare IT sector. My expertise lies in Epic systems, including implementation, third-party integration, project management, and clinical workflows. I am dedicated to leveraging my knowledge to improve clinical effectiveness, enhance patient outcomes, and elevate provider experiences through innovative healthcare solutions.

In my current role as Supervisor of Epic Ambulatory Operations at OCHIN, Inc., I lead and mentor a Clinical Operations Team, fostering a culture of continuous improvement. I engage with executive leadership to analyze performance metrics and collaborate with clinical informatics leaders to execute initiatives that develop new features for the OCHIN network. My commitment to operational efficiency and my ability to manage complex issues have consistently resulted in enhanced outcomes for my team and clients.

Experience

Work history, roles, and key accomplishments

Current

Supervisor, Epic Ambulatory Operations

Current

OCHIN, Inc.

Nov 2021 - Present (3 years 7 months)

Lead and manage the Clinical Operations Team to enhance operational outcomes through streamlined processes and continuous improvement. Facilitate cross-team engagement and resolve high-priority incidents while collaborating with clinical informatics leaders to develop new features for the OCHIN network.

Team Collaboration Project Management Stakeholder Engagement Metrics Analysis Continuous Improvement

Senior EpicCare Applications Lead

Oregon Health & Science University

Feb 2016 - Nov 2021 (5 years 9 months)

Provided clinical and technical advisory for new Epic solutions, managed organizational-wide projects, and resolved complex integration issues with third-party applications. Engaged in strategic planning and led Clinical Change Advisory Board meetings to improve workflow efficiencies.

Epic Project Management Reporting Tools Change Management Strategic Planning Workflow Optimization

Lead Clinical Applications Analyst - Willow Inpatient

Salem Health

Feb 2014 - Feb 2016 (2 years)

Managed medication change requests and created knowledge base articles to support the Service Desk. Engaged in planning and governance for new projects while performing security configuration and audits.

Change Management Knowledge Management Incident Management Quality Assurance Service Desk

Business Data Analyst - Pharmacy Supply Chain

Oregon Health & Science University

Sep 2011 - Feb 2014 (2 years 5 months)

Managed pharmaceutical drug shortages and optimized pharmacy inventory by analyzing market trends. Led leadership meetings to report financials and present cost-saving opportunities.