Open to opportunities

Nathaly Echeverría

@nathalyecheverra

Message

I build training programs that improve operational performance, quality, and employee readiness.

Dominican Republic

Message

What I'm looking for

I'm looking to lead learning, training, quality, or operational improvement initiatives where I can build practical programs, strengthen performance through coaching and KPI insights, and improve process consistency across teams.

I've led training, quality assurance, and risk management for AT&T at VXI Global Solutions, managing trainers, quality analysts, and a supervisor while monitoring KPIs, reducing risk, and standardizing processes.

Across SX3/JRA, TELUS International, Sykes El Salvador, and Newtech Global, I've designed onboarding, workshops, refreshers, curricula, job aids, and reinforcement materials for customer service, sales, and call center operations. I've partnered with operations and client stakeholders to turn performance trends and training needs into practical learning programs.

Currently, I manage administrative and advertising operations at Inventory Solutions while creating training-style logistics content on warehouse operations, inventory control, process organization, and operational efficiency. I use ChatGPT and Claude alongside Microsoft Office, Google Workspace, Mailchimp, and social platforms to strengthen content, documentation, communication, and process organization.

Experience

Work history, roles, and key accomplishments

Current

Administrative and Advertising Manager

Current

Inventory Solutions

May 2023 - Present (3 years 3 months)

Managed administrative operations including payroll coordination, billing support, documentation, and client/vendor communication. Created seminar and training-style content for logistics consulting topics and developed client-facing materials.

Payroll Coordination Billing Support Documentation Client Communication Content Creation Mailchimp Microsoft Office Google Workspace ChatGpt Claude Logistics Warehouse operations Inventory Control Process Improvement

Training Manager

SX3 / JRA

Oct 2020 - Apr 2023 (2 years 6 months)

Led training operations, content development, and learning program implementation aligned with operational needs and client expectations. Managed training staff and designed new hire training, workshops, and reinforcement materials.

Training Management Content Development Program Implementation Staff Management Workshop Design Job Aids Stakeholder Management

Training & Content Development Supervisor

Newtech Global

May 2020 - Oct 2020 (5 months)

Supervised training and content development functions to support onboarding and process consistency. Guided staff on content quality and facilitation standards.

Supervision Content Development Onboarding Facilitation Documentation

Director of International Programs

Maximo Nivel

Jan 2019 - Aug 2019 (7 months)

Coordinated in-country logistics for international clients, including accommodation, transportation, and volunteer projects. Managed program operations and budgets.

International Program Management Logistics Coordination Budget Management Client Relations Program Planning Team Supervision Reporting Volunteer Management Academic Programs

Learning & Organizational Development Consultant

Parker Echeverria & As.

Jan 2016 - Dec 2018 (2 years 11 months)

Consulted with senior stakeholders to assess leadership development and customer service gaps. Designed and delivered customized development programs and provided 1:1 coaching.

Consulting Leadership Development Customer Service Training Soft Skills Training Program Design Coaching Process Improvement Organizational Development

Training & Quality Assurance Manager

VXI Global Solutions

Jan 2014 - Dec 2016 (2 years 11 months)

Managed Training, Quality Assurance, and Risk Management functions for the AT&T account. Led a team of trainers and quality analysts, and owned KPI monitoring and process standardization.

Training Management Quality Assurance Risk Management Team Leadership KPIs Process Standardization Stakeholder Management Coaching

Learning Services Supervisor

TELUS International

Jan 2011 - Dec 2014 (3 years 11 months)

Managed and developed 6 trainers supporting onboarding and training operations for the Koodo account. Standardized onboarding processes across multiple countries.

Onboarding Process Standardization KPI Tracking Performance Analysis team development Trainer

Senior Trainer

Sykes El Salvador

Jan 2008 - Dec 2011 (3 years 11 months)

Designed, delivered, and improved training curricula for Target Financial Services and Capital One accounts. Facilitated new hire training and supported agent readiness.

Curriculum Design Training Delivery Coaching KPI Analysis Action Planning