Darlyn Marcano

Managed a portfolio of 15–20 small and medium-sized businesses, conducting cross-functional assessments and developing improvement plans. Mapped business processes and contributed to the development of approximately 20 SOPs.

Supervised a team of 6 responsible for print fulfillment, auditing, quality assurance, and support. Redesigned an internal audit workflow from 6 stages to 2, reducing process steps by approximately 67%.

Executed high-volume operational processes in Salesforce CRM, maintaining accurate order management and documentation. Managed approximately 20 telephone-directory projects simultaneously.

Provided customer service and technical support, analyzing reported issues and guiding users through resolution. Documented interactions and cases to maintain accurate records.

Reviewed and validated customer and directory information in high-volume production processes. Performed quality checks and coordinated corrections before publication.

Validated directory information to ensure accuracy and compliance with quality standards. Identified inconsistencies and supported coordination of corrections.

Supported attorneys with legal document preparation, case-file coordination, and administrative follow-up. Tracked legal matters and documents filed with public and judicial institutions.

Earned a Teaching Qualification Diploma for Early Childhood, Primary, and Secondary Education in 2018.

Pursued a Bachelor of Laws degree, completing studies in 2017.

Completed the Google Agile Essentials certification through Coursera.

Earned a Diploma in Theory and Practice of Special Contracts in 2018.

Completed the Google People Management Essentials certification through Coursera.

Completed an Advanced Excel Workshop and Adult Advanced English Courses.

Completed Google UX Design courses covering foundations, design process, wireframes, research, and Figma prototypes.

Completed Google Digital Marketing & E-commerce courses covering foundations, customer engagement, and online interaction.