Nataliia User

- Presented ideas to the Dean of Academic Strategy and worked closely with him on Animating Campus projects
- Created and organised a Welcome Week event with Jiloarte on navigating the creative industries, attended by 250+ students
- Co-curated Earth Week by reviewing 150+ applications and selecting the workshop programme, then led my own workshop
- Led campus and accommodation tours and Q&As as a

- Run the Stratford branch of a bilingual children's art academy while teaching art, drama and creative development to ages 3 to 18 in English and Russian.
- Own day-to-day operations of the Stratford branch, including opening and closing, student check-in and check-out registers, and scheduling across classrooms and lessons for 70+ students per week
- Teach 2 groups (15 students) and design the y

- Led groups of up to 45 international students aged 13 to 17 from Hong Kong, China, Taiwan, Italy, Argentina and more, running daily activities and excursions to Bath, London and other destinations
- Achieved a group NPS of 61, as part of a school-wide NPS increase of 16% and a 5% rise in student volume in a challenging language school environment (summer 2026)
- Created filmed, edited and publis

Seasonal winter role at Winter Wonderland, London, across 3 winters (2023/24, 2024/25 and 2025/26), supervising the ice rink, running the skate exchange and giving one-to-one skating lessons to guests.
- Supervised the ice rink during busy public sessions at one of London's largest seasonal events, keeping guests safe and enforcing safety rules
- Taught one-to-one lessons as an Ice Guide, helping

- Welcomed and guided 500+ visitors per exhibition, answering questions about the artworks and exhibition
- Gave tours of the gallery for visitors and groups, adapting explanations to different audiences
- Installed and de-installed artworks for 7 exhibitions, handling works carefully and following the gallery's display and safety requirements
- Worked with gallery staff and artists to prepare the

Assisted the art department on the Netflix feature film My Oxford Year, starring Sofia Carson and Corey Mylchreest, filmed on location in Oxford, England.
- Supported the set design and art department team in preparing and dressing sets across 15+ locations
- Dressed set pieces and props to the production designer's direction
- Worked to tight filming schedules, resetting and maintaining sets betw

- Contacted and negotiated with 70+ influencers with 100K+ followers to create Reels promoting the company, generating 3M+ views across campaigns
- Coordinated and tracked the campaign budget and campaign details, including deliverables, timelines and payments for each collaboration
- Built Excel trackers to record campaign data and analysed engagement by influencer and region, to see which collab

Full-time customer service role at Felix Group, a logistics business in Kharkiv, Ukraine.
- Handled 50+ inbound and outbound customer calls per day, resolving enquiries and complaints in Ukrainian.
- Provided clear information about services and kept customers satisfied under time pressure
- Recorded customer details and requests accurately in CRM, following company procedures

Studied online. Modules: E-commerce, Statistics, Web Design and Coding, Marketing, International Relations and Business.

First-Class Honours graduate. Alongside my degree, I worked as a Student Engagement & Insight Consultant, presenting ideas to the Dean of Academic Strategy and co-curating Earth Week.