Natalie Sara Salvador
@nataliesarasalvador
Results-oriented administrative and HR professional skilled in payroll, compliance, and office operations.
What I'm looking for
I am a results-oriented administrative and human resources professional with broad experience across security services, banking support, broadcast production, and customer service. I consistently manage office operations, payroll processing, compliance submissions, and strong client relations.
At Arrow Sphere Security and Investigation Services, I handled administrative duties, HR operations, and operations management, and was promoted to Finance Officer overseeing billing, financial reporting, and payroll supervision. I ensured compliance with government agencies and coordinated with clients and internal stakeholders for smooth operations.
Previously, I supported telephone and technical banking services for HSBC, provided technical support at Telephilippines, and assisted production teams at ABS-CBN in both administrative and technical roles. I was promoted to Quality Assurance Specialist during my customer service tenure for ensuring high-quality customer interactions.
I bring strong communication, teamwork, adaptability, and problem-solving skills, with proficiency in Microsoft Office and experience in sales and negotiation. I seek a challenging role where I can leverage my HR, finance, and operations expertise to drive positive outcomes.
Experience
Work history, roles, and key accomplishments
Office Staff
Arrow Sphere Security and Investigation Services Inc.
May 2022 - Oct 2023 (1 year 5 months)
Managed administrative and HR operations for a security services firm, including recruitment, payroll processing, compliance submissions, and client coordination; promoted to Finance Officer overseeing billing, financial reporting, and payroll supervision.
Everyday Banking Agent
HSBC Electronic Data Processing (Philippines) Inc.
Nov 2019 - Dec 2021 (2 years 1 month)
Provided telephone and digital banking support for HSBC UK customers, handling security resets, personal internet banking, lost/stolen card and credit card inquiries to ensure account security and customer satisfaction.
Technical Support Representative
TelePhilippines Inc.
Feb 2018 - Nov 2019 (1 year 9 months)
Delivered technical and concierge support for ADSL and billing inquiries on the Telstra account, resolving connectivity and billing issues to maintain service continuity.
TV Production Assistant
ABS-CBN Corporation
Mar 2016 - Jan 2018 (1 year 10 months)
Supported administrative and technical production tasks including sourcing deals, assisting editors, detecting A/V discrepancies, maintaining records, and ensuring compliance for child actors to meet production deadlines.
Customer Service Representative
TeleTech
May 2013 - Mar 2016 (2 years 10 months)
Handled customer support for Comcast and Verizon accounts with focus on billing and sales; promoted to Quality Assurance Specialist to ensure high-quality customer interactions.
Customer Service Representative
Sitel Philippines Corporation
Apr 2008 - Jul 2009 (1 year 3 months)
Provided inbound customer service with emphasis on credit report understanding and sales skills to support client objectives and customer retention.
Service Provider
Staff Search Asia Service Cooperative
Mar 2006 - Oct 2007 (1 year 7 months)
Worked as cashier and party host for Jollibee account, managing cash transactions and customer engagement to support retail operations.
Computer Operator
Bicol College ROTC Unit
Jan 2005 - Dec 2006 (1 year 11 months)
Encoded memoranda and maintained administrative records for the ROTC unit, supporting efficient documentation and communication.
Education
Degrees, certifications, and relevant coursework
La Verdad Christian College
Bachelor of Arts, Broadcasting
2009 - 2013
Activities and societies: Elected Student Relations and Communication Officer (AY 2009-2010, AY 2010-2011)
Completed a Bachelor of Arts in Broadcasting with leadership roles as Student Relations and Communication Officer during academic years 2009–2011.
Availability
Location
Authorized to work in
Job categories
Skills
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