Natalie Martinez

Investigated and monitored all charity, bankruptcy, and deceased inventory. Conducted initial reviews at the account/patient level to identify or locate missing or misapplied payments, completing transactional requests as required. Identified and located patient, insurance carrier or other third-party that is liable for payment of account and initiated contact to determine reason for non-payment,

Analyzed Hospital's Revenue cycle data and compiled AD HOC reports. Proactively identified and implemented improvement processes, applying analytical and critical thinking to generate innovative practical solutions. Drove organizational results through increasing revenues and efficiencies, functioning as a Subject Matter Expert (SME) for revenue cycle operations.

Used the medical EPIC system to work hospital accounts, ensuring timely follow-up of Managed Care/Commercial hospital accounts. Communicated daily by email/phone efficiently with Health Plans, adjusting off account payments, balances, and credits. Submitted requests for corrected claims, or appealed denials when policy allowed, maintaining productivity of at least 100 accounts a day.

Handled all new clients and performed all intake procedures, setting clients up for therapy and taking care of vehicle inspections. Communicated with Adjusters, Attorneys, and other paralegals daily, negotiating settlements to prepare cases for closure. Assisted Attorney in preparing petitions and filing motions in court, requesting and gathering all medical bills, and preparing settlement demands

Completed daily/weekly audits and made determinations on CSR performance, evaluating if correct action was taken on each call. Entered weekly scores in Supervisors' Excel spreadsheets and reported findings on calls with errors. Provided effective/objective feedback from audits completed and identified strengths/weaknesses on an individual basis as well as for the team.

Investigated and analyzed liability on auto accident claims to help pay victim(s) of accidents. Mentored new adjusters and helped them learn the system used to start investigations on new auto claims. Requested and obtained photos and estimates of damages to vehicles, attending weekly roundtables to discuss difficult cases and help with closure of files.

Provided blood tests to individuals who felt they were high risk and performed weekly outreach to the community. Responsible for turning in monthly reports to grant providers and reviewing timesheets. Evaluated employee's performance during presentations, outreach, and counseling sessions, helping with organizing annual conferences.

Obtained current certification as a Basic Life Support Provider, covering CPR and AED programs.

Completed high school education and obtained a General Education Development (GED) credential.

Completed a program to become a Patient Care Technician, gaining certifications in Phlebotomy, Certified Nurse Assistant, and Electrocardiograph Technician.

Activities and societies: Part of Texas State, Student Government Association (S.G.A). Affiliated with AHIMA (American Health Information Management Association).

Pursued a Science Major with coursework in Medical Terminology, Nutrition, Microbiology, and Anatomy 1&2. Also completed a Minor in Billing and Coding certification.