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Natalia VelascoNV
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Natalia Velasco

@nataliavelasco

People Care Coordinator at LEAN SOLUTIONS GROUP, where I moved emotional support programs to an AI-powered platform and designed an early-support model.

Colombia
Message

At LEAN SOLUTIONS GROUP, I manage employee experience and the strategic operation of an app for emotional support and organizational wellbeing. I led the migration of support and psychoeducation programs to an AI-powered platform, and designed a triage and follow-up model to identify emotional needs early.

Previously, as Mental Health & Psychosocial Support Coordinator at LEAN SOLUTIONS GROUP, I designed an integrated mental health and wellbeing model and developed psychosocial prevention and empathetic leadership initiatives. I also implemented indicators that contributed to reducing absenteeism associated with psychosocial factors and strengthening talent retention.

My earlier work includes supporting students and families at COLEGIO BRITÁNICO DE CARTAGENA, providing educational guidance at ASPAEN CEI PEPEGRILLO – ALBORADA, and supporting recruitment and employee wellbeing at CLÍNICA NUESTRA. I studied Psychology at Universidad Tecnológica de Bolívar and hold certifications and training in ISO 45003:2021, occupational health and safety, and advanced Excel.

Experience

Work history, roles, and key accomplishments

LG

Mental Health & Psychosocial Support Coordinator

Lean Solutions Group

Oct 2021 - Oct 2025 (4 years)

Designed and implemented an integrated mental health and wellbeing model, aligning corporate strategy with a human-centered approach to employee experience and development. Developed psychosocial prevention programs, empathetic leadership initiatives, and self-care culture programs, contributing to improvements in workplace climate, participation, and wellbeing indicators.

CC

Teacher / Homeroom Director

Colegio Británico de Cartagena

Feb 2019 - Jan 2021 (1 year 11 months)

Supported the educational development of students and families, integrating strategies to strengthen coexistence, education, and empathy. Designed and implemented training activities aligned with academic curricula, supporting personal growth and community building.

AA

Co-Teacher & Educational Psychology Intern

Aspaen CEI Pepegriollo – Alborada

Jan 2017 - Jan 2019 (2 years)

Provided interdisciplinary support in educational guidance and child development. Designed psychoeducational strategies focused on emotional learning and school coexistence.

Education

Degrees, certifications, and relevant coursework

PL

PMI / LinkedIn Learning

Decision-Making Strategies, Decision-Making

2025 - 2025

Completed the Decision-Making Strategies course in 2025.

LA

Lean Solutions Group / Ativa

Step Up Leadership Program, Leadership

2025 - 2025

Participated in the Step Up Leadership Program in 2025.

PL

PMI / LinkedIn Learning

Advanced Conflict Resolution Techniques, Conflict Resolution

2025 - 2025

Completed the Advanced Conflict Resolution Techniques course in 2025.

UD

Udemy

Advanced Excel: From Zero to Advanced, Advanced Excel

2025 - 2025

Completed the Advanced Excel: From Zero to Advanced course on Udemy in 2025.

PL

PMI / LinkedIn Learning

Mastering Self-Motivation in Times of Crisis, Self-Motivation

2025 - 2025

Completed the Mastering Self-Motivation in Times of Crisis course in 2025.

PL

PMI / LinkedIn Learning

Effective Communication in the Workplace, Communication

2025 - 2025

Completed the Effective Communication in the Workplace course in 2025.

PL

PMI / LinkedIn Learning

Project Management Fundamentals, Project Management

2025 - 2025

Completed the Project Management Fundamentals course in 2025.

MS

Ministry of Labor / ARL SURA

Virtual Occupational Health & Safety Management System (SG-SST) – 50 hours, Occupational Health and Safety Management System (SG-SST)

2024 - 2024

Completed a 50-hour virtual course on Occupational Health and Safety Management System (SG-SST) in 2024.

CS

Consejo Colombiano de Seguridad

Certification in Psychological Safety at Work & Psychosocial Risks – ISO 45003:2021, Psychological Safety at Work and Psychosocial Risks

2022 - 2024

Earned certification in Psychological Safety at Work and Psychosocial Risks under ISO 45003:2021 in 2022 and 2024.

PL

PMI / LinkedIn Learning

Leadership Fundamentals, Leadership

2024 - 2024

Completed the Leadership Fundamentals course in 2024.

CS

Consejo Colombiano de Seguridad

56th Congress of Safety, Health & Environment, Safety, Health & Environment

2023 - 2023

Attended the 56th Congress of Safety, Health & Environment in 2023.

UB

Universidad Tecnológica de Bolívar

Psychology, Psychology

Completed a degree in Psychology from Universidad Tecnológica de Bolívar in 2018.

Tech stack

Software and tools used professionally

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