Natacha Trindade

Maintained compliance workflows and developed internal guidelines for handling Complaints Book issues, managed audits of courier and merchant accounts, and detected/escalated fraud to reduce defects during product launches.

Analyzed documents for Portuguese and Spanish markets, supported KYC processes, ensured accurate invoicing and tax profile resolution, and handled high volumes of complaints including coordination with legal for Livro de Reclamações cases.

Delivered training and mentoring to new hires as a Guest Trainer after completing Train the Trainer, conducting remote Zoom sessions during lockdown while maintaining high CSR performance.

Provided personalized cosmetic consultations and drove product sales through customer-focused service and makeup recommendations.

Provided email and phone support for Eats customers, managed partner account activations in compliance with Portuguese law, coordinated with invoicing vendors to resolve activation and billing issues.

Assisted customers with clothing selection and handled cashier responsibilities to support store sales and operations.

Sold fashion items and supported store operations to meet sales targets and deliver customer service.

Managed patient reception, scheduled appointments, and performed administrative tasks to support clinic operations and patient care.

Operated cashier duties and delivered customer service in a high-traffic retail environment to ensure efficient transactions and customer satisfaction.

Completed a Train the Trainer course in 2019 to acquire skills to deliver training.

Completed 12th grade at SA Formação in Almada in 2018.

Completed Cetelem software training covering e-credit and crediscore in 2015.