Naseem Rafiei

Coordinate high-volume service workflows in a fast-paced hospitality environment, maintaining operational continuity during peak demand periods. Recognized as a trusted frontline operator across multiple concepts, frequently relied upon to stabilize service flow and support team coordination. Identify and address real-time workflow bottlenecks to maintain efficient communication between service, k

Worked as Sommelier at Jester Concepts.

Oversaw beverage operations across multiple fine-dining concepts, coordinating program execution and staff training across locations. Mentored and coached on purchasing processes, menu structure, and operational systems supporting beverage programs. Designed and deployed a structured 3-tier training curriculum for FOH teams, improving product knowledge and program consistency. Trained and develope

Worked as Sommelier at P.S. Steak.

Twin Cities Somms is a mentorship-driven educational non profit organization seeking to elevate the quality of beverage education in Minnesota.

Our vision is to provide growth opportunities for beverage education, deductive tasting and service by uniting enthusiasts, professionals, and industry experts. In its operation, Twin Cities Somms prioritizes inclusivity and transparency.

As Social Media

Worked as Server at SOIGNE HOSPITALITY.

Worked as Makeup Artist at Warpaint International Beauty Agency.

Worked as Freelance Makeup Artist at Self employed.

Contributed to brand identity development and national product launch for a Nestlé CPG product. Facilitated positioning workshops and messaging strategy to align product design with customer insights. Synthesized user research and translated findings into packaging and experience strategy. Collaborated cross-functionally with strategists, creatives, and hospitality consultants during an accelerate

Worked as Freelance Makeup Artist at MAC Cosmetics.

Worked as Freelance Makeup Artist at NARS Cosmetics.

Worked as Art Teacher at Abrakadoodle, Inc..

Worked as Project Coordinator at TEN7 Interactive.

Managed full project lifecycle for client website builds, including onboarding, implementation coordination, launch, and post-launch support. Led client training sessions and CMS onboarding programs to improve product fluency and adoption. Partnered with technical implementation teams while coordinating client communication through CRM systems. Supported workflow optimization initiatives and custo

RSS Co. (Rock Star Supply Co.)is a volunteer-based tutoring non-profit in Minneapolis, MN that places volunteer tutors (Rock Stars) into public schools during the week to assist in homework, studying, and goal-setting with students. I was brought on board to do communication strategy and information architecture with their existing communications in order to design a development kit, which RSS Co.

Worked as Web Developer at 20% Theatre Company.

Facilitated contact between College of Design students and Twin Cities industry experts. Experience in event planning and organizing. Most importantly, help CDeS students connect to and become members of AIGA MN.

I volunteered with other college level design students around the Minneapolis area at Washburn High School, teaching junior and senior level art students the fundamentals of graphic design. From then, the students were paired up with volunteers, and together executed team projects designing billboards about tolerance.