Nandini Shekhar
@nandinishekhar
I drive customer success through technical support, sales leadership, and measurable client outcomes.
IndiaWhat I'm looking for
At Accenture, I resolved technical customer issues with a 97% first-time resolution rate and a 9.4/10 NPS, while reducing customer credit allocation by $45 per customer.
Previously at U-Next Learning, I exceeded quarterly sales targets by approximately 20%, increased domestic sales by 30%, and generated ₹27 lakh in monthly revenue while leading a team of three. My experience also includes recruitment, payroll, HRIS implementation, workforce metrics, and employee learning and development at 7th Heaven Homes; I’m pursuing an EMBA at IIM Visakhapatnam and looking to apply this cross-functional background in Customer Success.
Experience
Work history, roles, and key accomplishments
Resolved product or service problems by clarifying customer complaints, determining causes, and explaining solutions. Achieved a Net Promoter Score of 9.4/10 and a first-time resolution rate of 97%, while reducing credit allocation by $45 per customer.
Assistant Manager & Sales Manager
U-next Learning
Nov 2021 - Feb 2023 (1 year 3 months)
Achieved quarterly sales targets consistently, exceeding goals by approximately 20% and boosting domestic sales by 30% through strategic team leadership. Generated overall revenue of 27 lakh in a month and managed a team of 3.
HR Associate
7th Heaven Homes
Mar 2021 - Nov 2021 (8 months)
Assisted with end-to-end recruitment, organized L&D and rewards, and managed payroll and EPF systems. Implemented HRIS software to improve data management efficiency and reduce attrition.
Education
Degrees, certifications, and relevant coursework
Indian Institute of Management, Vishakhapatnam
Master of Business Administration, Management
2024 -
Pursuing a Master's degree in Management with a focus on business strategy and AI.
University of Engineering and Management, Kolkata
Bachelor of Technology, Engineering and Management
2018 - 2021
Completed a Bachelor's degree in Engineering and Management.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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