Open to opportunities

Nandhini Sivadasan

@nandhinisivadasan

Business support and QA professional delivering reliable operations, customer service, and quality assurance improvements.

India

Message

What I'm looking for

I seek a Business Support/QA role where I can improve processes, ensure product quality, and collaborate cross-functionally in a supportive, growth-oriented team.

I am a dedicated business support executive with 10+ years of cumulative experience across administration, customer support, coordination, and creative support roles. I bring over 3 years focused on ensuring business quality and driving continuous improvement.

My background spans QA testing, customer support, recruiting coordination, and design & operations, where I have created test cases, managed defects, prepared insurance quotes, and coordinated end-to-end client orders. I pair technical proficiency (Selenium, JIRA, SQL) with strong communication and documentation skills.

At Saandilyan LLC I combined graphic/UX design with operations—creating visuals in Figma, Illustrator and Canva while streamlining admin processes, vendor communication, and order fulfilment. In QA roles I executed functional and regression tests, reported defects with Bugzilla, and coordinated triage with development and SMEs.

I am an adaptable team player who excels at multitasking across departments, maintaining high service quality in fast-paced environments, and supporting cross-functional teams to meet deadlines and improve processes.

Experience

Work history, roles, and key accomplishments

Current

Design & Operations Associate

Current

Saandilyan LLC

Jan 2022 - Present (3 years 8 months)

Managed design projects and day-to-day operations, coordinating admin tasks, vendor and courier communication, and client orders to ensure timely fulfillment and customer satisfaction.

Graphic Design Canva Adobe Creative Suite Figma Operations Coordination Vendor Management Order Management MS Office

Customer Support Executive

Farmers Insurance

Jan 2021 - Dec 2022 (1 year 11 months)

Prepared tailored home and auto insurance quotes, liaised with underwriting and TPAs, and managed claims follow-ups to ensure accurate processing and timely customer resolution.

Customer Support Claims Processing Documentation Compliance MS Office

QA Tester

D3 Minds Inc

Jan 2018 - Dec 2020 (2 years 11 months)

Designed and executed functional and regression tests for insurance and lending applications, documented defects in Bugzilla, and coordinated triage with development and business SMEs.

Bugzilla Regression Testing API Testing Selenium Webdriver TestNG SQL

Recruiting Coordinator

Urbane Systems

Jan 2016 - Dec 2017 (1 year 11 months)

Coordinated technical recruiting activities including candidate sourcing, interview scheduling, vendor management, and daily/weekly reporting to support hiring goals.

Technical Recruiting Candidate Sourcing Vendor Management Interview Coordination Monster Indeed Cold Calling

L2 Technical Support Engineer

Infosys Technologies

Apr 2011 - Dec 2011 (8 months)

Provided L2 technical support by troubleshooting hardware, software, and network issues, maintaining support documentation, and collaborating with product and QA teams to improve service quality.

Technical Support Troubleshooting Documentation Root Cause Analysis Escalation Management SQL

Trainee Technical Support Specialist

Cyber Systems

Jan 2010 - Jan 2011 (1 year)

Handled technical issue triage, root cause analysis, and customer follow-ups while documenting recurring issues and coordinating with relevant teams for resolution.

Technical Support Root Cause Analysis Customer Service Documentation Knowledge Base