Tony Dc
@tonydc
QA and customer service professional delivering reliable testing and support in data-driven healthcare.
IndiaWhat I'm looking for
I’m a customer-centric QA and support professional with 12+ years across telecom and healthcare, focused on delivering reliable, accurate outcomes. At Cognizant, I currently work in CIS DWP Digital support with TJX—checking faulty registers, confirming payments in the payment gateway, and performing store health checks to ensure devices and end-store operations are working properly.
In QE&A roles, I’ve supported healthcare and insurance projects by identifying why data mismatches occur, investigating why claims cross limits or show duplicate usage, and raising and validating issues in Jira. I create manual test cases and test design, perform manual and functional testing when required, and retest after code is published to confirm requirements are met.
Earlier, I contributed as a Business Analyst and SME in data archival and clinical data management—handling data requests, running QC, and ensuring information aligns with the system before sending it to clients. I also bring leadership and operations experience from acting team leader responsibilities, call center in-charge work, and assistant manager duties, combining customer support, stakeholder communication, and continuous improvement.
Experience
Work history, roles, and key accomplishments
Worked as a CIS DWP Digital support associate with TJX, performing store health checks, verifying faulty registers, and confirming payment reflection in the payment gateway. Also worked with ServiceNow and Oracle Xadmin.
Worked on an insurance comparison testing project, identifying mismatches in data and contributing to manual and functional testing. Created manual test cases and designs and uploaded test data to Jira, raising issues and defects in Jira as needed.
Worked on a Stop-Loss healthcare project, identifying why claims exceeded limits and appeared as duplicate usage. Created manual test cases and designs, reviewed requirements, raised defects in Jira, and performed retesting after code publication.
Performed manual testing on the BCBSMA project for four months, creating manual test cases and reviewing defect-related data. Trained on the project process as needed.
Worked with an operations consulting team, gathering client requirements for implementation and participating in daily standup calls with clients and stakeholders. Supported understanding of requirements related to API, RPA, automation, and outsourcing.
Handled data requests from clinical data management teams, checking that captured information was correct and aligned with the system. Completed QC, delivered updates to clients, and supported other team members with study-related tasks.
Served as Acting Team Leader for 15 members and was responsible for the BSOFFSHORE email team in February 2020. Helped set up a pilot AIX support desk, handled user issues and escalations via email, and supported client calls with productivity reporting and process alignment.
Call Center In Charge
Amber Clinic
Aug 2017 - Aug 2019 (2 years)
Handled call center complaints and worked to improve call center effectiveness while managing a team of agents. Supported patient concerns, tracked call flow and AHT, managed email escalations and reviews, and produced daily call reports and doctor rosters.
Assistant Manager - Du
Du Telecom
Feb 2016 - Jan 2017 (11 months)
Managed enterprise fixed and mobile business operations and acted as a service manager for large/key accounts, handling pre-sales and after-sales queries. Trained teams on related systems, supported certification of agents and supervisors, and trained customers on a billing application while sharing spending trends with finance.
Education
Degrees, certifications, and relevant coursework
St. Dominic Savio (Andheri East)
10th Grade, General Education
Completed 10th from St. Dominic Savio in Andheri East, Mumbai.
St. Andrews (Bandra)
12th Grade (Higher Secondary), General Education
Completed 12th from St. Andrews in Bandra, Mumbai.
IGNOU
Completed graduation from IGNOU while studying in Dubai.
Availability
Location
IndiaAuthorized to work in
Job categories
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