At Fluent Software Group, I manage Microsoft 365 and Entra ID across 35 business units, supporting more than 1,000 users. I administer identity, endpoint, collaboration, email, security, and SaaS access across multi-tenant environments.
I've reduced device setup from one hour of manual imaging to approximately 10 minutes through Intune and Windows Autopilot, achieved 100% device compliance through security hardening, and reclaimed 100+ unused licenses with PowerShell and Microsoft Graph automation. I also support tenant-to-tenant migrations, Exchange Online for 2,000+ users, Teams Phone, SharePoint, OneDrive, and secure SSO integrations.
Previously, I supported 2,000+ clinicians at ICANotes, resolving more than 15,000 technical issues while maintaining HIPAA-compliant support practices. My background also includes coordinating ICT assessments across 500+ public schools and delivering OSINT research, dashboards, and structured reports under tight deadlines.
