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NAMUWAYA MARIAM SANGATIYA

@namuwayamariamsangat

Customer Support Specialist at Kampala Women's Hospital International, handling 50+ daily inquiries and supporting clients in English and French.

Uganda

Message

What I'm looking for

I'm seeking a remote Customer Support Specialist role for an AI SaaS platform.

At Kampala Women's Hospital International, I handle 50+ customer inquiries daily across phone, email, and walk-ins, and provide support in English and French.

I schedule appointments, resolve client concerns by following SOPs, and maintain internal documentation and client records in the hospital management system.

At Pine International School & Elite High, I managed communication with students and parents, prepared progress reports, and trained students on processes. I'm seeking a remote Customer Support Specialist role for an AI SaaS platform.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Kampala Women's Hospital International

Jan 2025 - Present (1 year 8 months)

Handles 50+ customer inquiries daily via phone, email, and walk-in, resolving concerns with empathy and maintaining confidentiality. Manages appointment scheduling and internal documentation in the hospital management system.

Customer Support Live Chat Email Support Complaint Resolution Appointment Scheduling CRM Documentation Bilingual Support English French

Customer Success & Documentation Specialist

Pine International School & Elite High

Jan 2022 - Dec 2024 (2 years 11 months)

Managed communication with 40+ clients (students/parents), handling inquiries and resolving issues promptly. Created clear internal documentation and progress reports, and trained users on processes.

Client Communication Issue Resolution Documentation Record keeping User Training