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Namitha APNA
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Namitha AP

@namithaap

Ads Account Manager at Amazon India who optimized advertiser campaigns and improved product returns from 56% to 25%.

India
Message

At Amazon India, I managed advertiser and vendor portfolios, advised on campaign optimization, and shared recommendations tied to business goals. I analyzed campaign performance and suggested keyword, bid, and budget changes to improve ROI.

As an Account Manager at Amazon India, I identified sizing issues contributing to a 56% product return rate and recommended corrective actions that reduced returns to 25%. I also automated weekly reporting with Advanced Excel, cutting preparation time from 120 minutes to 10.

At Epifi Technologies Pvt Ltd (Fi Money), I contributed to process improvements that increased Full KYC conversions by 10% and documented more than 100 SOPs. I also managed Tableau dashboards and operational reports for business reviews.

Experience

Work history, roles, and key accomplishments

Epifi Technologies Pvt Ltd logoEL

Process Excellence Manager

Epifi Technologies Pvt Ltd

May 2022 - Sep 2023 (1 year 4 months)

Led cross-functional process improvement initiatives across Customer Experience, Operations, Product, and Technology teams. Improved customer onboarding efficiency by contributing to a 10% increase in Full KYC conversions through process optimization and stakeholder collaboration.

Amazon India Pvt Ltd logoAL

Account Manager

May 2017 - May 2022 (5 years)

Managed a portfolio of premium vendor accounts, serving as the primary business consultant to drive sustainable revenue growth and improve overall marketplace performance. Conducted Quarterly Business Reviews and provided consultative recommendations aligned with business objectives.

Education

Degrees, certifications, and relevant coursework

MU

Malabar Christian College, Calicut University

Functional English, English

Completed Functional English course at Malabar Christian College, affiliated with Calicut University.

Goethe Institut logoGI

Goethe Institut

German Language - C1, German Language

Achieved C1 level proficiency in German language through Goethe Institut.

IC

Indo Italian Chamber Of Commerce

Italian - B2, Italian

Completed Italian language course at B2 level with Indo Italian Chamber of Commerce.

Tech stack

Software and tools used professionally

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