veronica loaiza
@veronicaloaiza
Impulso la gestión administrativa, el servicio al cliente y estrategias de marketing orientadas al posicionamiento de marca.
ColombiaWhat I'm looking for
He apoyado la gestión administrativa y operativa en la Registraduría Municipal de Victoria, Caldas, organizando bases de datos, elaborando reportes, atendiendo a la ciudadanía y respaldando procesos electorales y trámites registrales.
También he atendido clientes nacionales e internacionales en People BPO, gestionando quejas, reclamos y fidelización, además de apoyar ventas, marketing, posicionamiento de marca y redes sociales. Como Administradora de Empresas, aporto formación en gerencia estratégica y financiera, presupuestos, talento humano y planeación.
Experience
Work history, roles, and key accomplishments
Auxiliar Administrativa
Registraduría Municipal de Victoria, Caldas
Aug 2025 - Dec 2025 (4 months)
Provided administrative and operational support, attended to citizens, organized databases, and supported electoral processes and registration procedures.
Asesora Comercial
People BPO
Sep 2022 - Mar 2024 (1 year 6 months)
Provided customer service to national and international clients, handled complaints and loyalty, sold intangible products and services, and supported marketing strategies.
Practicante – Secretaría de Gobierno
Alcaldía Municipal de Victoria, Caldas
Aug 2021 - Nov 2021 (3 months)
Formulated investment projects, designed a citizen service manual, supported budget preparation, and managed documents and digital platforms.
Education
Degrees, certifications, and relevant coursework
Politécnico de Colombia
Diplomado en CRM, CRM
Completed a diploma in CRM.
Corporación Universitaria Minuto de Dios – UNIMINUTO
Administradora de Empresas, Business Administration
Completed a degree in Business Administration, with training in strategic and financial management for decision-making.
SENA
Técnico en Agroindustria Alimentaria, Agroindustria Alimentaria
Completed a technical program in Food Agroindustry.
Institución Educativa San Pablo
Bachiller Técnico en Agroindustria Alimentaria, Agroindustria Alimentaria
Completed high school with a technical specialization in Food Agroindustry.
Centro Colombo Americano
Curso de Inglés, English
Completed an English course with 160 hours of instruction.
Corporación Universitaria Minuto de Dios – UNIMINUTO
Diplomado en Gerencia Estratégica y Financiera para la toma de decisiones, Strategic and Financial Management
Completed a diploma in Strategic and Financial Management for decision-making.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Salary expectations
Job categories
Skills
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